Inbound Sales Representative

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators. The Inbound Sales Representative is responsible for selling, servicing, and retaining WRS products with a focus on member needs and enhancing the overall member experience through consultative sales techniques.

Responsibilities

• Take a strategic, member-focused approach to selling non-insurance products through both inbound and outbound interactions
• Leverage consultative sales techniques to actively identify member needs, uncover opportunities, and present personalized solutions that deliver value and enhance the overall member experience
• Answer incoming calls from plan holders/policy holders, ensuring that all inquiries and issues are handled effectively, in a timely manner, and with a customer service focus
• Promote AGIA customer service values by being courteous, professional and prompt in all customer interactions
• Adhere to quality program metrics and achieve quality performance levels
• Update and maintain customer billing and coverage information in appropriate administrative systems
• Process and fulfill customer requests following approved procedures
• Save and retain customers by identifying relevant reasons and concerns regarding requests to discontinue policies
• Maintain up to date knowledge on insurance and non-insurance products to ensure customer satisfaction and maximize sales opportunities (e.g. marketing information, new product information)
• Resolve member complaints and concerns through active listening, empathy, and professionalism
• Establish member needs through enhanced probing techniques in order to promote and recommend approved products based on member interests to establish long term value
• Share successes and new ideas with team members in order to achieve both individual and team goals
• Perform other miscellaneous functions and special projects as assigned

Skills

• High school diploma or equivalent
• Minimum 1 year of high volume customer call center
• Minimum 1 year of telephone or sales experience preferred
• Knowledge of call center customer service principles and practices
• Knowledge of sales principles and practices
• Knowledge of call center environment and expectations
• Ability to work in a fast-paced, high call center environment
• Proven ability to maintain composure in stressful situations and manage/diffuse concerned customers
• Basic proficiency in MS Office
• Minimum 1 year of telephone or sales experience preferred

Benefits

• Health benefits including medical, dental, and vision
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• Prefunded optional FSA
• 100% covered Life Insurance
• Accidental Death and Dismemberment Insurance
• Short Term/Long Term Disability
• $250 Wellness Benefit

Company Overview