Lightspeed Commerce is a global company specializing in commerce solutions for various industries, including golf. They are seeking an Implementation Consultant to oversee the onboarding process for customers, ensuring effective communication and customer satisfaction throughout.
Responsibilities
- Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
- Ensuring customer training is completed throughout onboarding process
- Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
- Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
- Managing your own segment of customers who are working through the onboarding process
- Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
- Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
- Managing the amount of time for customers to move from sales close to the time they’re using the system
- Ensuring great customer satisfaction ratings
Skills
- Experience in the Golf Industry or Avid golfer
- Experience managing customer expectations using phone and email communication
- Experience resource planning and task assignment in a non-supervisory role
- Excellent communication skills in English both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
- Experience with the retail or hospitality industry
- Excellent communication skills in French both verbally and written
- Experience with Hubspot or Salesforce
- Experience with ChurnZero
Benefits
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Company Overview
Lightspeed Commerce develops a unified point of sale and payments platform for retail and hospitality businesses. It was founded in 2005, and is headquartered in Montréal, Quebec, CAN, with a workforce of 1001-5000 employees. Its website is http://www.lightspeedhq.com.