Healthcare Lead Qualification Specialist

This is a remote position.

We are seeking a highly organized and professional Remote Referral Intake & Qualification Specialist to support our Healthcare Referral Liaison in Collier County, Florida.

This role is responsible for:

• Calling hospitals, rehab centers, and nursing facilities
  

• Identifying discharge planners and social workers
  

• Introducing our 24/7 care services
  

• Pre-qualifying potential referrals
  

• Scheduling appointments for our US-based Liaison
  

Core Responsibilities:

 Outbound Outreach

• Call hospitals and rehab facilities daily
  

• Identify decision-makers (discharge planners, case managers)
  

• Introduce our services briefly and professionally
  

 Referral Qualification

Ask structured questions:

• Is the patient discharging within 24–72 hours?
  

• Does the patient need home care?
  

• Is care needed 24/7, live-in, or part-time?
  

• Is the patient private pay or insurance-based?
  

 Appointment Setting

• Schedule in-person visits for the Healthcare Liaison
  

• Confirm time, location, and contact person
  

• Send confirmation email (template provided)
  

CRM Management

• Document every call
  

• Track referrals
  

• Update pipeline daily
  

• Maintain clean data
  

Daily KPIs (Important)

• 40–60 outbound calls per day
  

• 5–10 meaningful conversations
  

• 3–5 scheduled introductions weekly
  

• 100% CRM documentation
  

Requirements

Required Skills:

• Clear English speaking (neutral accent preferred)
  

• Professional phone etiquette
  

• Healthcare experience preferred but not required
  

• Comfortable calling US medical facilities
  

• Organized and detail-oriented
  

• Able to work US Eastern Time hours
  

Benefits

Base: $600–$900/month

• $25 per qualified appointment
  

• $50–$100 per admitted patient