Vivid Seats is a leading online ticket marketplace committed to connecting fans with live events. The Graphic Mapping Associate plays a critical role in driving conversion by creating detailed interactive seating charts that enhance user experience and influence purchase decisions.
Responsibilities
- Build detailed interactive seating charts to influence customer confidence and purchase decisions
- Leverage tools such as Adobe Creative Suite to develop visually compelling, web-ready graphics
- Monitor industry trends and event updates to adapt seating visuals and event information accordingly
- Manage standard-complexity interactive maps independently after 90 days
- Apply critical thinking to research live event details and ensure mapping accuracy
- Respond to seller emails and support Customer Service agents with mapping questions
- Identify recurring trends in mapping tasks and contribute ideas to improve team processes and efficiency
Skills
- Bachelor's degree with a focus in Graphic Design preferred
- Proficiency in Adobe Illustrator (vector-based precision work required); working knowledge of Photoshop
- Internship or 1 year of experience working in a professional setting
- Basic understanding of scripting within Illustrator or interest in process automation
- Experience producing high volumes of detail-oriented work in fast-paced environments where accuracy and turnaround time impact customer experience or revenue
- Strong organizational skills with ability to manage multiple concurrent priorities
- Experience reviewing and reconciling multiple sources of information to ensure consistency and correctness
- Comfort collaborating cross-functionally and responding to internal stakeholder inquiries
- Familiarity with Excel for organizing and validating structured data
- Interest in live events, sports, or entertainment
Benefits
- Competitive compensation
- Bonus incentives
- FLEX PTO
- Mental health days
- Medical, dental, and vision insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Remote work
- Snack allowances
- A variety of additional workplace perks
Company Overview
Vivid Seats operates as an online ticket marketplace that connects fans with event ticket sellers. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.vividseats.com.