About Berlitz
Berlitz is a global leader in language training, intercultural services, and business communication solutions. For over 140 years, Berlitz has helped organizations and individuals communicate with confidence across languages, cultures, and borders. We partner with multinational companies to support workforce development, global mobility, leadership readiness, and international growth.
Position Summary
Berlitz is seeking a results-driven Global Account Manager to grow and manage a portfolio of Fortune 500 accounts across the United States and globally. This role is responsible for building senior-level client relationships, identifying strategic growth opportunities, and delivering enterprise language, cultural, and business communication solutions that align with client priorities.
The ideal candidate has a strong background in enterprise account management, complex B2B solution selling, and global stakeholder management. This person will act as a trusted advisor to large corporate clients and work cross-functionally to drive revenue growth, retention, and client satisfaction across key strategic accounts.
Key Responsibilities
Strategic Account Management
- Manage and expand a portfolio of strategic Fortune 500 accounts headquartered in or operating across the United States.
- Develop and execute global account plans aligned with client business goals, learning strategies, and international workforce priorities.
- Build a deep understanding of each client’s structure, business objectives, procurement processes, and talent development needs.
- Cultivate strong relationships with senior stakeholders, including HR, Learning & Development, Talent Management, Procurement, and business leaders.
Revenue Growth & Business Development
- Identify, develop, and close upsell and cross-sell opportunities across Berlitz’s language training, coaching, assessment, and intercultural solutions.
- Expand enterprise partnerships across regions, departments, and business units.
- Lead contract renewals and commercial negotiations to maximize client retention and long-term account value.
- Support RFPs, enterprise proposals, and multi-country solution strategies for large, complex accounts.
Executive Client Leadership
- Serve as the primary strategic point of contact for assigned accounts.
- Position Berlitz as a value-driven partner by connecting solutions to measurable business outcomes such as employee development, leadership readiness, global collaboration, and market expansion.
- Conduct business reviews and executive meetings to evaluate performance, strengthen relationships, and uncover growth opportunities.
- Navigate complex, matrixed organizations and engage multiple decision-makers across functions and geographies.
Cross-Functional Collaboration
- Partner with operations, customer success, finance, marketing, and regional delivery teams to ensure a seamless client experience.
- Coordinate internal resources across the US and global teams to support successful implementation and service delivery.
- Advocate for client needs internally while balancing operational feasibility and commercial goals.
- Help shape tailored solutions for high-value enterprise clients.
Performance & Reporting
- Own revenue, retention, and growth targets for assigned Fortune 500 accounts.
- Maintain strong pipeline management, forecasting accuracy, and account planning discipline.
- Track account performance, customer satisfaction, renewal timelines, and growth opportunities in CRM tools.
- Monitor market trends, competitive activity, and client feedback to inform account strategy.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, International Business, Education, or related field.
- 5–10+ years of experience in global account management, enterprise sales, or strategic account leadership.
- Proven success managing and growing Fortune 500 or large enterprise accounts in the US market.
- Experience selling consultative solutions in corporate learning, talent development, business services, HR services, SaaS, or professional services environments preferred.
- Demonstrated ability to manage complex, multi-stakeholder deals across large organizations.
- Strong executive presence, negotiation skills, and commercial acumen.
- Excellent verbal, written, and presentation skills.
- Ability to work across time zones and cultures in a global environment.
- Proficiency with CRM systems and account planning tools.
- Ability to travel within the United States and internationally as needed.
Key Competencies
- Strategic account development
- Executive relationship management
- Consultative selling
- Global business acumen
- Negotiation and influence
- Cross-functional leadership
- Client retention and growth
- Problem-solving and adaptability
Success Measures
- Growth in revenue across assigned Fortune 500 accounts
- Client retention and renewal performance
- Expansion into new business units, regions, and solution areas
- Strength of executive relationships and client satisfaction
- Forecast accuracy and pipeline health
- Delivery of measurable business value to clients
Why Join Berlitz
- Be part of a globally recognized brand with a long-standing reputation in language and cultural training.
- Partner with some of the most respected companies in the world.
- Work in a collaborative, international environment with strong growth potential.
- Help global organizations improve communication, performance, and cross-cultural effectiveness.