## Job Description Hi! We’re Ronda, a fast-growing company building software that helps veterinary clinics and locum vets coordinate staffing and operations. We’re looking for a full-time Customer Support Specialist to join us ASAP. This role is all about helping users quickly and kindly — via in-app chat, email, and phone — and keeping conversations moving until issues are fully resolved. You’ll also follow up with locums and practices regarding roles and positions, ensuring nothing slips through the cracks. If you’re organized, proactive, calm under pressure, and you enjoy helping people, we’d love to hear from you. ## Key Responsibilities • Respond to customer questions via in-app chat, email, and phone • Triage issues, troubleshoot, and escalate product/technical items when needed • Follow up with clients until problems are resolved (no “closed loop” tickets) • Follow up with locums and veterinary practices about job positions and next steps • Keep clear notes and update statuses in our internal tools (simple, consistent documentation) • arenaflex recurring issues and suggest improvements to FAQs, templates, or workflows ## Requirements • Excellent written and spoken English • Comfortable handling support on chat + email + phone • Strong ownership: you don’t wait to be reminded to follow up • Professional, friendly tone (even with frustrated customers) • Reliable internet + quiet environment for phone calls • Able to work full-time and start immediately ## Nice to Have (Not Required) • Customer support experience in SaaS / tech • Any experience with veterinary clinics, staffing, scheduling, or healthcare workflows • Familiarity with Pipedrive (or similar tools) ## Hours & Pay • Full-time (40 hrs/week) • $10 USD/hour initially • Opportunity to grow with the company based on performance and reliability ## How to Apply (please answer these) 1. What time zone are you in, and what are your available working hours? 2. Describe a time you handled a difficult customer — what did you do? 3. Are you comfortable making phone calls daily? (Yes/No + details) 4. What tools have you used for customer support (chat/email/ticketing/CRM)? 5. Please write a short sample reply to this message: “I can’t log in and I need to contact a clinic urgently — this is really frustrating.” Thank you very much in advance for your interest! Best regards,Ibra & The Ronda Team Apply tot his job Apply tot his job