The Director of Franchise Operations oversees a team of Franchise Business Consultants with the main goal of driving franchise revenue and profitability for an educational company.
PRIMARY FUNCTIONS/RESPONSIBILITIES
Set and achieve financial goals for the department with full P &L responsibility
- Drive customer centric focus on continually improving student results
- Deliver world class franchisee profitability through revenue gains and cost savings
- Develop the overall departmental business plan including budgets and KPI goals on a monthly, quarterly and annual basis; provide updates to the management team on performance
- Partner with the marketing department to analyze and improve customer lead generation
- Champion corporate initiatives with the franchise community
- Attend and participate, where appropriate, In local market franchise advertising cooperative meetings
- Act as an interdepartmental liaison
Lead the Franchise Business Consultant (FBC) Team
- Conduct field visits with FBC's and franchisees to improve profitability, KPis and service delivery
- Set goals and develop quarterly, monthly and weekly actions plans with each FBC to meet them; provide on- going feedback to improve performance in meeting goals
- Partner with FBCs and their franchisees to meet marketing objectives
- Interview, hire and train all new FBC's
- Develop skill set with FBC's through weekly team calls, quarterly team meetings and additional follow up
Cultivate our franchisee-franchisor partnership
- Help every member of the system work toward a growth mindset culture
- Lead the Annual Convention and periodic regionals and local area meetings
- Manage the Franchisee Advisory Council
Additional Responsibilities
- Track record of delivering top financial performance
- Demonstrate excellence in leadership
- Strong communication skills to lead team trainings and internal meetings, write company- write messages and speak publicly to large audiences
- Analytical approach to problem solving