Job Description
Location: Remote (India)
The Facilitator – UI/UX plays a crucial role within the learning experience team by delivering high-quality educational support to students across the UI/UX program. The Facilitator will leverage strong subject expertise and hands-on design experience to support core activities such as grading, live chat mentoring, on-demand video support, live lesson facilitation, and quality assurance.
This role requires strong learner empathy, structured feedback capability, and the ability to simplify complex UI/UX concepts for beginner and intermediate learners. The Facilitator will actively contribute to improving student outcomes through engagement initiatives, Q&A sessions, and collaboration with mentors and internal stakeholders.
Additionally, the Facilitator will support curriculum improvement efforts, identify learner gaps, and help strengthen overall delivery quality across the program.
Minimum 3+ years of industry experience in UI/UX Design
Strong portfolio demonstrating end-to-end design thinking
Prior EdTech / mentoring / teaching experience preferred
Strong communication skills for delivering sessions to US-based learners
Experience conducting sessions using Zoom or similar platforms
Strong grasp of UI/UX tools and workflows
Ability to provide structured and actionable feedback to learners
Perform all core activities (Grading, Livechat, QA, Live Lessons & Weekly Video Tutoring) within defined guidelines and maintain a QA score of 80% and above
Deliver high-quality learner feedback aligned with program rubrics
Review mentor session content as per latest processes and guidelines
Provide on-demand video support for learner queries
Conduct Q&A sessions to improve learner understanding and engagement
Participate in community support initiatives to assist learners
Identify learner knowledge gaps and escalate insights to the Lead
Support and guide newly onboarded MNEs during their first 90 days
Handle queries from external experts (MNEs)
Review external learning content across difficulty levels and provide structured feedback
Suggest improvements to activity guidelines and internal processes
Contribute to curriculum enhancement recommendations
Support volume management insights across grading and chat workflows
Prepare contribution reports related to grading and live chat effectiveness
Proactively learn new tools, workflows, and subject updates
Analyze graded checkpoints, chats, and video responses against QA benchmarks
Present recommendations supporting process and delivery improvements
Support curriculum alignment with evolving industry expectations
Assist with identifying learner experience improvement opportunities
Candidates should demonstrate strong working knowledge of:
Design thinking methodology
User research techniques
Persona creation
User journey mapping
Information architecture
Wireframing and prototyping
Visual hierarchy
Layout systems and grids
Typography and color systems
Accessibility fundamentals
Responsive design principles
Hands-on experience in:
Figma
Adobe XD (good to have)
Sketch (good to have)
Miro / FigJam (collaboration tools)
Basic usability testing tools
Usability testing frameworks
Heuristic evaluation
A/B testing fundamentals
User feedback interpretation
Design systems exposure
Mobile-first design workflows
Interaction design basics
Accessibility standards (WCAG basics)
Developer handoff workflows
B.Des / M.Des / B.Tech / BSc / MSc or equivalent qualification
Certification in UI/UX Design / Product Design / Interaction Design preferred
Minimum 15 years of full-time education
Ideal candidates should demonstrate:
Strong learner empathy
Structured feedback ability
Visual critique skills
Portfolio evaluation capability
Communication clarity for live instruction
Collaboration with mentors and SMEs
Continuous learning mindset
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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