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About arenaflex
Welcome to arenaflex, where creativity meets cutting-edge technology in the world's most dynamic video-sharing platform. At arenaflex, we believe that everyone deserves a voice, and the world becomes a better place when we listen, share, and build community through our stories. As part of the Google family and a subsidiary of Alphabet Inc., arenaflex has transformed how billions of people around the globe consume, create, and connect through video content.
Founded in 2005 and acquired by Google in 2006, arenaflex has grown to become one of the largest and most influential online video platforms in the world. Our mission is to give everyone a platform to share their story, explore their passions, and connect with others. From entertainment and education to news and personal storytelling, arenaflex hosts an incredible diversity of content that informs, inspires, and entertains millions daily.
Working at arenaflex means working at the intersection of groundbreaking technology and unlimited creativity. We move at the speed of culture, exploring novel ideas, solving real-world problems, and having fun along the way. Our team members enjoy the opportunity to innovate, grow, and make a meaningful impact on a global scale.
Join Our Trust & Safety Team
Are you ready to take on a pivotal leadership role in protecting one of the world's most influential platforms? arenaflex is seeking an experienced Senior Director, Global Head of Adversarial Abuse & Analytics to lead our Trust and Safety efforts in combating malicious actors and driving data-driven insights across the organization.
The Trust and Safety (T&S) organization at arenaflex is dedicated to making our platform a safe, welcoming space for users, viewers, and content creators worldwide. Whether it's understanding and addressing online content concerns, preventing adversarial actors from causing harm to users, or developing and enforcing global policies, the Trust and Safety team is continuously working to enhance the arenaflex experience and build a safer online environment.
About the Role
As the Senior Director, Global Head of Adversarial Abuse & Analytics at arenaflex, you will be at the forefront of protecting our platform and users from bad actors. This senior leadership position offers a unique opportunity to shape the future of platform safety and drive meaningful impact on a global scale.
You will be responsible for managing all aspects of adversarial abuse, including account takeovers, terminated clients, engagement manipulation, spam, and emerging threats. The Adversarial Abuse team is tasked with early detection of emerging trends and operational enforcement, while also providing critical input to Product Management and Engineering teams to build data infrastructure and tools that keep pace with rapidly evolving abuse patterns.
The Business Analytics team within this function is responsible for measuring abuse, interpreting data, generating actionable insights, and producing standard reporting through comprehensive dashboards for all of arenaflex Trust and Safety. This team also creates transparency and compliance reports for countries around the world, ensuring regulatory adherence and public accountability.
Note: This role requires occasional on-call availability, including weekend coverage on a rotational basis, as rapid response situations may arise.
Key Responsibilities
- Leadership & Team Management: Lead the Adversarial Abuse team responsible for identifying and removing bad actors attempting account takeovers, spam, engagement manipulation, evasion of termination, and other malicious activities. Also oversee the Business Analytics team responsible for generating insights, estimating uncaught badness, and publishing Transparency Reports for countries worldwide.
- Strategic Risk Management: Understand, anticipate, and intelligently moderate risks from new, scaling industry trends, including emerging technologies such as generative AI and other novel abuse vectors.
- Cross-Functional Collaboration: Work closely with the Policy Development team to create policies using account, social, and content signals to describe harmful behavior patterns.
- Operational Excellence: Deliver effective and efficient operational performance (including quality and service levels) in a global team operating 24×7.
- Talent Development: Attract, retain, manage, and develop top talent within your organization, fostering a culture of excellence and innovation.
- Escalation Management: Handle escalations with rapid turnaround times, providing data and content-driven insights while implementing solutions.
- Partnership Building: Develop strong relationships with key cross-functional partners to help launch new products and policies that effectively prevent adversarial abuse.
- Trend Analysis: Monitor industry developments and proactively recommend strategies to address emerging threats before they impact our platform and user community.
Required Qualifications
We're looking for an experienced leader with a proven track record in risk management, fraud prevention, and analytics at scale. The ideal candidate will have:
- A Bachelor's Degree from an accredited institution or equivalent practical experience demonstrating strategic thinking and analytical capabilities.
- A minimum of 2 years of experience in risk management, fraud fighting at scale, and building/delivering analytical insights that have driven measurable business impact.
- 2 years of experience working with engineering teams that build data infrastructure and machine learning models, demonstrating the ability to translate technical capabilities into business solutions.
- 2 years of experience leading teams with the ability to work non-standard work weeks as accelerations require, including weekends and holidays on a rotational basis.
- Demonstrated ability to manage complex stakeholder relationships and influence cross-functional teams without direct authority.
- Strong problem-solving skills with the ability to navigate ambiguous situations and drive clarity from uncertainty.
Preferred Qualifications
If you have the following additional qualifications, we'd love to hear from you:
- Advanced degree in a related field (e.g., Analytics, Engineering, Data Science, Business Administration, or equivalent discipline).
- 2+ years of experience with large-scale dataset analysis and anomaly detection, including experience with statistical modeling and pattern recognition techniques.
- Direct experience or demonstrated interest in anti-abuse operations, preferably at a major technology platform.
- Strong proficiency in SQL, R, or Matlab for data analysis and visualization.
- Exceptional communication and stakeholder management skills, with the ability to build relationships with cross-functional partners at all levels of the organization.
- Excellent business judgment, strategic and analytical capabilities, including the ability to use data to drive strategy and business action.
- Ability to thrive in a rapidly changing industry and manage ambiguity while minimizing uncertainty through quantitative insights and data-driven decision making.
Skills & Competencies
To succeed in this role, you'll need to demonstrate the following core competencies:
- Strategic Thinking: Ability to see the big picture while managing detailed implementation, with a focus on long-term impact.
- Analytical Excellence: Strong quantitative skills with the ability to translate complex data into actionable business insights.
- Leadership Presence: Proven ability to inspire, mentor, and develop high-performing teams across global locations.
- Cross-Functional Influence: Skills in building consensus and driving alignment across diverse stakeholder groups.
- Operational Agility: Experience managing 24×7 global operations with a focus on quality and service level excellence.
- Technical Fluency: Comfort working with engineering teams and understanding of data infrastructure and machine learning capabilities.
- Crisis Management: Ability to respond quickly and effectively to emerging threats and high-pressure situations.
Career Growth & Development
At arenaflex, we invest in the growth and development of our team members. This senior leadership role offers exceptional opportunities for career advancement, including:
- Exposure to critical business challenges at one of the world's most influential technology companies.
- Leadership development through managing high-performing global teams.
- Cross-functional collaboration with Product, Engineering, Policy, and Operations teams.
- Professional development opportunities through training, conferences, and industry certifications.
- Potential for expanded scope into broader Trust & Safety leadership roles.
- Mentorship from senior executives and exposure to strategic decision-making at the highest levels.
Work Environment & Culture
arenaflex offers a dynamic, fast-paced work environment where innovation and creativity thrive. Our culture is built on the following principles:
- Innovation First: We encourage creative problem-solving and embrace new approaches to complex challenges.
- Collaboration: We work together across teams and geographies to achieve shared goals.
- User Focus: Everything we do is centered around protecting and enhancing the user experience.
- Work-Life Balance: We support our team members' well-being while meeting the demands of our 24×7 global operations.
- Inclusive Environment: We celebrate diversity and create an inclusive space where everyone can bring their authentic selves to work.
Compensation & Benefits
arenaflex offers competitive compensation and comprehensive benefits to support our team members' professional and personal well-being:
- Competitive Salary: Industry-leading compensation package commensurate with experience and qualifications.
- Annual Bonus: Performance-based annual incentive opportunities.
- Stock Options: Equity participation in Alphabet Inc., our parent company.
- Health & Wellness: Comprehensive medical, dental, and vision coverage for employees and families.
- Retirement Benefits: 401(k) retirement savings plan with company matching.
- Paid Time Off: Generous vacation, personal, and sick leave policies.
- Parental Leave: Extensive paid leave for new parents.
- Professional Development: Learning and development opportunities, including tuition reimbursement.
- Perks & Amenities: On-site amenities, fitness centers, and wellness programs.
Location
This position is based in San Bruno, California, at arenaflex's headquarters. We offer flexible work arrangements where appropriate, while also providing the opportunity to collaborate in-person with team members.
Join Our Mission
At arenaflex, we believe that everyone has the right to have a voice, and that the world is a better place when we listen, share, and build community through our accounts. We work together to enable everyone to share their story, explore what they love, and connect with each other.
If you're passionate about protecting users, fighting fraud and abuse, and making the internet a safer place, we invite you to join our team. This is your opportunity to make a meaningful impact on a global scale while working with talented individuals who share your commitment to excellence.
Come do the best work of your career at the intersection of cutting-edge technology and limitless creativity. Apply today and help us build a safer, more welcoming platform for billions of users worldwide.
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.