At arenaflex, we're passionate about revolutionizing the way we connect with customers in the music industry. As a leading virtual Contact Center outsourcing company, we're committed to providing exceptional customer experiences that leave a lasting impression. We're now seeking a highly skilled and enthusiastic Part-Time Chat Customer Service Agent to join our dynamic team!
**About arenaflex**
arenaflex is a full-service virtual Contact Center outsourcing company built FOR The People! Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're proud to offer a unique work environment that's free from the constraints of traditional offices. Our mission is to provide top-notch customer support that exceeds our clients' expectations, and we're looking for talented individuals who share our passion for delivering exceptional experiences.
**Job Summary**
We're seeking a highly motivated and experienced Part-Time Chat Customer Service Agent to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to music fans via ticketing, including purchasing merchandise, password resets, website assistance, and troubleshooting. If you're a music enthusiast with a passion for helping others, we encourage you to apply!
**Responsibilities**
As a Part-Time Chat Customer Service Agent, you'll be responsible for:
* Expressing genuine empathy and concern for customers' issues and addressing them as if they were your own
* Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products
* Identifying high-risk customer situations and escalating them appropriately without hesitation
* Keeping up with multiple chats at a time and accurately documenting all required information and chat details in the ticketing system
* Responding to and resolving open issues in an appropriate timeframe
* Identifying trends related to systems, platforms, and/or customers and escalating them to management
* Multi-tasking using multiple systems and skillfully changing from one task to another without loss of efficiency or composure
* Maintaining punctuality and attendance at all scheduled times and remaining positive and professional in all customer interactions
* Flexibility to cross-train as requested and adapt to changing client needs and workflow
**Qualifications**
To be successful in this role, you'll need:
* A LOVE of music! The biggest artists we represent are in Pop and Country
* 3-5 years of call center chat experience required
* Technical experience strongly preferred, with experience in Zendesk being a definite plus
* Ability to type 30 wpm with 90% accuracy or above consistently
* Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
* Excellent grammar, but also knowing when to use the lingo
* Previous work from home experience preferred
* Understanding of contact center support metrics and ability to implement actions for improvement
* High School Diploma or equivalent
**Hardware/Software Requirements**
To ensure a seamless and efficient experience, you'll need:
* Your own computer with a processor of more than 4 cores
* 8GB of RAM on Windows 10 or higher / 10 64 bits
* Screen Resolution of 1280x768 or higher, with dual monitors required
* USB headset
* Up-to-date antivirus software installed on the platform and a recent scan completed
* Hardwired to router
* Firewall enabled
**Job Type**
This is a Part-Time + On-Call remote position, with guaranteed 25 hours per week. May flex up to 40 hours per week based on client's needs and workflow. Shifts vary between 9:00am-6:00pm EST, typically between 4-8 hours long.
**Pay**
$18.00 per hour, 1099 contract
**Hours**
No overnights, must be flexible, weekends may be required by the client
**Benefits**
* Work from home
**Experience Level**
3-5 years
**Work Setting**
Remote
**Why Join arenaflex?**
At arenaflex, we offer a unique work environment that's free from the constraints of traditional offices. Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're proud to offer a range of benefits that include:
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* A dynamic and supportive team environment
* Competitive pay and benefits
* The chance to work with a leading virtual Contact Center outsourcing company in the music industry
**How to Apply**
If you're a motivated and experienced Part-Time Chat Customer Service Agent with a passion for music and customer support, we encourage you to apply! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.