At arenaflex, we're passionate about revolutionizing the customer service experience. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication, employee-centricity, and a commitment to excellence.
We are seeking to hire individuals who have a passion for helping people and reimagining the meaning of work-life balance. Join our Work-From-Home team and experience the difference that exceptional people, tools, training, and expectations can make. We believe that the key to our success lies in the exceptional individuals who deliver a new level of service, leading to amazing experiences.
**About arenaflex**
arenaflex is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for consumers of well-known brands. Our team of professionals is passionate about helping people and committed to excellence in everything we do. We pride ourselves on promoting from within and creating a culture that values communication, employee-centricity, and a commitment to excellence.
**Responsibilities**
As an Experienced Inbound Customer Service Representative at arenaflex, you will be responsible for:
* Handling customer inquiries and complaints in a professional and courteous manner
* Providing information about products and services, including troubleshooting and resolving product/service issues and concerns
* Documenting and updating customer records based on interactions
* Increasing customer retention by implementing creative problem-solving skills
* Handling numerous customer inquiries promptly, accurately, and efficiently
* Navigating between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information
**Preferred Skills**
* Customer service experience is required, with a minimum of 6 months of experience in a similar role
* Positive and professional demeanor, with excellent written and verbal communication skills
* Minimum some college education, with a degree in a related field (e.g., business, communications, or customer service)
* Experience with diagnosing and troubleshooting, including experience supporting consumer products and/or services
* Must be dependable to work your scheduled shift, with a strong commitment to attendance and punctuality
**Training**
* Product training: Understanding of our client's range of products, ingredients, standard procedures, etc.
* Systems training: How to use CRM and ACD Tools
* Remote training: via the video conference platform Zoom
* 100% Attendance: We require all new hires to attend all scheduled training sessions and meetings
**Why Join arenaflex?**
* We inspire and develop employees to be able to effectively empathize with consumers
* We create experiences that provide promotion opportunities from within
* We motivate and encourage our employees to contribute new viewpoints, which add to our team-oriented culture
* We offer a competitive compensation package, including a salary, benefits, and perks
* We provide opportunities for career growth and development, including training and education programs
**Home Environment and Work Space**
* Dedicated home office workspace, preferably a separate room with a door
* Adequate space to set up the workstation
* Ability to hardwire internet (plug directly into your router)
* Three power connections – either three outlets or a power strip (one for each monitor and one for the PC tower)
* Agents are responsible for maintaining the workspace in a safe condition
* Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes, but is not limited to:
+ Loud music
+ Children playing
+ Dogs barking
+ Non-work-related phone calls
+ Doorbells
+ Other household members
+ You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
**EEO Statement**
arenaflex is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
**How to Apply**
If you're passionate about customer service and committed to excellence, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of professionals at arenaflex.