At arenaflex, we're not just building a business – we're building a community. A community where every individual has the opportunity to share in our achievements, where we win as a crew, and where everyone feels seen, heard, and valued. We're a company that's passionate about delivering the arena's first-class customer experience every day, with the utmost integrity, and in an environment where everyone belongs.
As a Senior Statistics Architect on our Customer Listening Team, you'll play a critical role in the transformation and innovation of our Voice of the Customer (VOC) method. With over 5 million surveys received from clients each year across the consumer, business, and service provider space, our team is responsible for implementing the stop-to-give-up voice of the customer technique. This involves designing and programming customer experience surveys, which include 40+ studies, translated in over 10 languages, and added in more than 20 countries.
**About arenaflex**
arenaflex is a leading organization that's dedicated to delivering exceptional customer experiences. With a strong focus on innovation, we're constantly looking for ways to improve our processes and technologies to better serve our customers. Our team is passionate about working together to achieve our goals, and we're committed to upholding our organization values and effective backing promise.
**Job Summary**
We're seeking an experienced Full Stack Data Analyst to join our team as a Senior Statistics Architect. As a key member of our Customer Listening Team, you'll be responsible for assisting in the transformation and innovation of our Voice of the Customer method. This will involve working closely with utility teams to outline, build, and capture business needs, growing knowledge of Voice of the Customer methods, and leveraging them to outline and transform data within our Cornerstone Large Data Platform.
**Key Responsibilities**
* Collaborate with utility teams to outline, build, and capture business needs
* Grow knowledge of Voice of the Customer methods and leverage them to outline and transform data within our Cornerstone Large Data Platform
* Design and build robust data model architecture to aid in fulfilling statistical processing and standardized metric definitions
* Provide big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels
* Offer pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
* Power customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
* Proactively identify and automate guide obligations to improve best and efficiency
* Work closely with companions from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique
**Essential Qualifications**
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks for a span of no less than 3+ years
* Energetic collaboration with dating managers/product proprietors for expertise the functional requirements and converting them into technical deliverables
* Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups
**Preferred Qualifications**
* Experience with data visualization tools and technologies
* Knowledge of machine learning algorithms and techniques
* Familiarity with cloud-based data platforms and technologies
* Experience with data governance and data quality initiatives
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and collaboration skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Strong attention to detail and ability to ensure data quality and accuracy
* Ability to work independently and as part of a team
* Strong technical skills, including experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our colleagues and their loved ones with blessings and applications that guide their holistic well-being. This means we prioritize their physical, mental, and intellectual health through every stage of life. We offer a range of benefits, including:
* Competitive base salaries
* Bonus incentives
* Assistance for economic-properly-being and retirement
* Flexible working model with hybrid, onsite, or digital preparations depending on position and business need
* Generous paid parental leave policies (depending on location)
* Unfastened get entry to to international on-website online well-being facilities staffed with nurses and docs (depending on location)
* Loose and confidential counseling aid thru our Wholesome Minds application
* Career improvement and education possibilities
**Work Environment and Company Culture**
We're a company that values diversity, equity, and inclusion. We believe that everyone deserves to feel seen, heard, and valued, and we're committed to creating an environment where everyone can thrive. Our company culture is built on a foundation of trust, respect, and open communication, and we're passionate about delivering exceptional customer experiences.
**How to Apply**
If you're a motivated and experienced Full Stack Data Analyst looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Note**
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to diversity, equity, and inclusion, and we're passionate about creating an environment where everyone can thrive.