At arenaflex, we're not just a company – we're a family united by a noble purpose: helping save lives for a living. As the #1 smart home security provider in the U.S., we've been protecting and connecting families, businesses, and larger commercial customers every day since 1874. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go.
We're looking for a highly skilled and motivated Remote Customer Service/Sales Representative to join our team. As a Retention Specialist, you'll play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. If you're passionate about delivering exceptional customer experiences, have a knack for sales, and are eager to make a real impact, we want to hear from you.
**What You'll Do**
As a Remote Customer Service/Sales Representative, you'll be responsible for handling a high volume of incoming calls from customers requesting to cancel their arenaflex services. Your goal will be to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. You'll act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.
Your key responsibilities will include:
* Utilizing customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most
* Handling back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
* Using attention to detail, listening to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
* Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
* Retain long-term business for arenaflex through customer service commitments and providing the right solution to save the customer
* Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
* Consistently improve performance and achieve your goals
* Ability to multitask; use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
* Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies
**What We're Looking For**
We're seeking a highly skilled and motivated individual with:
* 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
* 2+ years of Call Center Customer Service/Sales Experience
* High school diploma, GED, college degree, or some college experience
* The ability to work with numerous screens and programs open to help resolve customer issues
* Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
* Ability to interpret contracts and communicate terms and conditions
* Perform quick calculations
* Active listening
* Negotiation Skills
**What We Offer**
As a Remote Customer Service/Sales Representative at arenaflex, you'll enjoy:
* Paid training for the first 8-12 weeks in Wichita, KS
* Daily support from our training and onboarding teams to ensure your success
* A comprehensive training program that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
* Development to advance your career with other internal roles and opportunities for your long-term success
* A competitive starting hourly rate of $18.00 per hour, increasing to $21.00 per hour after 180 days of employment
* Full benefits on the 1st of the month after 31 days of employment
* Energetic and engaging work environments
* Medical, Dental, Vision, 401(k) with employer matching
* Paid vacation time
* Tuition reimbursement, employee referral bonuses
* A culture of coaching, development, and career growth opportunities
**Why Choose arenaflex?**
At arenaflex, it's more than a job – it's a noble purpose that defines us. We're the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We're everyday heroes. You're doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day.
**Join Our Team**
If you're passionate about delivering exceptional customer experiences, have a knack for sales, and are eager to make a real impact, we want to hear from you. Apply now to become a part of our arenaflex family and start your journey as a Remote Customer Service/Sales Representative.
**Equal Employment Opportunity (EEO) Employer**
arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex diversity website] to learn more.