At arenaflex, a leading global life sciences company deeply integrated in guiding patient care, we are seeking an experienced entry-level Application Administrator to join our team. As a key member of our organization, you will play a vital role in supporting our divisions by providing exceptional customer service, data entry, and application administration skills.
**About arenaflex**
arenaflex is a renowned S&P 500 company that is committed to improving health and improving lives. With a mission to deliver world-class diagnostic solutions, bring innovative medicines to patients faster, and use technology to improve the delivery of care, we strive to make a positive impact on the lives of our customers and patients. Our company's dedication to excellence and innovation has earned us a reputation as a leader in the global life sciences industry.
**Job Summary**
As an Application Administrator at arenaflex, you will be responsible for providing exceptional customer service, data entry, and application administration support to our divisions. You will work closely with end-users to set up their organization and user credentials, ensuring a seamless transition to our new application. Your excellent typing skills, fast and accurate (u003E40 wpm), excellent command of the English language (bilingual in English and Spanish), and proficiency in Word and Excel will be essential in delivering high-quality results.
**Key Responsibilities**
* Provide exceptional customer service to end-users, ensuring a positive experience with our new application
* Perform data entry tasks, including building organizations and users in our Link application
* Assist with the migration of orgs, accounts, users, and select Orders components from our Beacon application to Link
* Work closely with our development team to build tools and resources to support the migration process
* Collaborate with our divisions to ensure a smooth transition to our new application
* Provide support for helpdesk-related tasks, including triage and troubleshooting
**Essential Qualifications**
* High school graduate or equivalent
* Excellent typing skills, fast and accurate (u003E40 wpm)
* Excellent command of the English language (bilingual in English and Spanish)
* Proficient in Word and Excel
* Ability to work in a fast-paced environment with multiple priorities
* Strong communication and interpersonal skills
**Preferred Qualifications**
* Tier 1 helpdesk experience and triage experience
* Experience working in a customer-facing role
* Familiarity with application administration and data entry tasks
**Skills and Competencies**
* Excellent typing skills (u003E40 wpm)
* Excellent command of the English language (bilingual in English and Spanish)
* Proficient in Word and Excel
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our employees. As an Application Administrator, you will have the opportunity to work with a talented team of professionals, learn new skills, and take on new challenges. We offer a range of training and development programs to help you achieve your career goals, including:
* On-the-job training and mentorship
* Professional development programs and workshops
* Opportunities for advancement and career growth
**Work Environment and Company Culture**
As an Application Administrator at arenaflex, you will work in a dynamic and fast-paced environment with a team of dedicated professionals. Our company culture is built on a foundation of collaboration, innovation, and customer focus. We value diversity, inclusion, and work-life balance, and offer a range of benefits and perks to support our employees' well-being.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive salary and bonus structure
* Comprehensive health insurance and wellness programs
* Retirement savings plan and matching contributions
* Paid time off and holidays
* Professional development opportunities and training programs
**How to Apply**
If you are a motivated and detail-oriented individual with excellent customer service and data entry skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.
**Interview Process**
The interview process will consist of a 30-minute video interview with Alfonso, our hiring manager. You will be asked a series of questions to assess your skills, experience, and fit for the role.
**Why is this Position Open?**
This position is open due to the need for an Application Administrator to support our divisions with the transition to our new application. The successful candidate will provide exceptional customer service, data entry, and application administration support, ensuring a seamless transition for our end-users.
**Additional Information**
* Shifts range from 8AM-5PM, 9AM-6PM, 10AM-7PM, 11AM-8PM EST
* Reliable internet connection required
* Must be able to pass a background check and drug test
We look forward to receiving your application and welcoming you to our team!