At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer support team, you'll play a vital role in ensuring our customers receive the highest level of service and support. We're seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Representative, working a 12-hour rotating night shift schedule from 6:00pm to 6:00am.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a remote worker, you'll enjoy the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and supportive team.
**Job Summary**
As a Customer Support Representative, you'll be responsible for monitoring and closing out Hughes Enterprise Maintenance orders, verifying details pertaining to the work completed, and assisting with logistics and system support as needed. This role requires excellent communication skills, attention to detail, and the ability to work independently in a fast-paced environment.
**Key Responsibilities**
* Assist with screening and monitoring orders in the system
* Assist technicians with order closeouts
* Handle internal escalations to ensure orders are accepted and rolled on
* Update information through data entry
* Run reports and update trackers as needed
* Assist with logistics and system related issues
* Assist with inbound/outbound calls and emails from internal/external customers
**What's in it for you?**
* Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
* Other benefits offered include: 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
* Opportunity to work from home with a flexible schedule
* Collaborative and supportive team environment
* Professional growth and development opportunities
* Competitive hourly rate of $15.00 per hour + $2.00 shift differential
**Requirements**
* High School Diploma or GED equivalent
* 1 year of customer service experience preferred
* Effective oral and written communication skills
* Follow-through and the ability to multi-task and meet deadlines
* Able to work independently and have the willingness to research and suggest creative solutions
* Adapt to change and have the ability to learn quickly and grasp new instructions easily
* Strong computer navigation skills and knowledge of Microsoft Office
* Ability to work under pressure and respond with urgency
* Willing to work flexible hours, including weekends, holidays, and overtime as needed
**Schedule**
* In-Person Training at office located in Green Bay, WI; Monday - Friday; day shift
* 12-hour Rotating Night Shift schedule from 6:00pm to 6:00am
**Compensation**
* $15.00 per hour + $2.00 shift differential
**Why arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members enjoy a range of benefits, including:
* Professional growth and development opportunities
* Collaborative and supportive team environment
* Flexible scheduling and remote work options
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!