At arenaflex, we're not just building a team – we're crafting a community of driven, passionate individuals who share a common goal: to revolutionize the way businesses and accountants manage their finances. Our mission is to create a seamless, efficient, and affordable experience for our clients, and we're seeking a talented Customer Support Representative to join our ranks.
**About arenaflex**
arenaflex is a dynamic, remote-first company with a presence in Canton, Ohio, and a team of over 175 employees across the United States. We're a collaborative, fast-paced environment that values connection, culture, and growth opportunities. Our core values are the foundation of our success, and we're looking for someone who embodies them:
1. **Be Customer Obsessed**: We're dedicated to delivering exceptional service and building lasting relationships with our clients.
2. **Lead With Speed**: We're agile, responsive, and always looking for ways to improve our processes and services.
3. **Don't Cut Corners**: We're committed to quality, integrity, and transparency in everything we do.
4. **Create a Better Us**: We're a team that's constantly learning, growing, and striving to be better.
5. **Follow The Golden Rule**: We treat others with kindness, respect, and empathy.
6. **Grow, Be a Leader**: We encourage our team members to take ownership, lead by example, and drive innovation.
**What You'll Be Doing**
As a Customer Support Representative at arenaflex, you'll be the face of our company, providing personalized service to our clients via phone, live chat, or email. You'll be the go-to expert for payroll, accounting, and tax knowledge, using your problem-solving skills to respond to customer inquiries and resolve issues efficiently. You'll also:
* Act as an internal customer advocate, influencing product development and new features to meet our clients' needs.
* Continuously expand your software proficiency, accounting, and payroll knowledge to stay up-to-date with industry developments.
* Guide and address questions related to new software features and functionalities.
* Collaborate with team members to ensure seamless communication and support.
**What You'll Need**
To succeed in this role, you'll need:
* An Associate or Bachelor's degree in Accounting, Finance, Mathematics, or a related field, or equivalent experience.
* Working knowledge of U.S.-based payroll, payroll tax, and accounting (or a willingness to learn and receive training).
* Tech-savviness, with a comfort level learning new programs and adapting to new technology.
* Ability to work efficiently in a fast-paced setting, with a focus on delivering exceptional customer service.
* Self-motivation, with a willingness to collaborate with team members as needed.
* Proven ability to manage time effectively, stay organized, and prioritize tasks throughout the day.
* Exceptional customer service skills, including verbal and written communications.
**Location & Commitments**
This is a full-time, direct hire position that is 100% remote. We're open to candidates who legally reside and are eligible to work in the United States, excluding Alaska, California, Hawaii, and Washington D.C. Working hours are determined by each team and department based on business needs, with core hours typically falling between 8 AM - 7 PM EST, Monday through Friday.
**More Reasons to Join the Team**
At arenaflex, we value our culture and appreciate the hard work of our employees. In addition to the autonomy to propose new ideas or technologies, we offer:
* Paid time off and paid holidays
* Medical, dental, and vision insurance
* Section 125 HSA and FSA accounts
* Benefits begin on the first of the month following hire
* Company-sponsored life, short-term, and long-term disability insurance
* 401(k) plan with company match
* Access to up-to-date hardware and equipment
* Flexible scheduling and opportunities for advancement
* An engaging and collaborative company culture
* Education reimbursement
**Starting Rate**
$20/hour
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you! Apply now to become a part of the arenaflex family and help us revolutionize the way businesses and accountants manage their finances.