Welcome to arenaflex Direct-to-Consumer (DTC), where innovation meets entertainment! Our DTC division is at the forefront of the streaming revolution, delivering premium content experiences to millions of viewers worldwide. We operate best-in-class streaming platforms that have become household names, offering an incomparable collection of content from the world's most beloved brands and franchises.
At arenaflex, we believe in the power of connection. Our Viewer Experience team serves as the voice of our streaming platforms across social media channels, ensuring that every viewer interaction reflects our commitment to exceptional customer care. We're looking for a passionate and experienced Customer Support Manager, Social Media to lead our social support operations and help shape the future of customer engagement in the streaming industry.
As the Customer Support Manager, Social Media at arenaflex, you will oversee operations across our social media support channels, including Twitter/X, Facebook, AppFollow, and emerging platforms. You will be responsible for leading a team of talented Social Media Moderators, Specialists, and contracted support agents who represent our brand to the world.
This is a dynamic leadership position that requires someone who thrives in a fast-paced, ever-evolving environment. You'll be the driving force behind our social media customer support strategy, ensuring consistent, high-quality interactions that delight our viewers and strengthen brand loyalty.
We're seeking a candidate who brings a unique blend of leadership skills, technical expertise, and passion for customer experience. The ideal candidate will have:
While not required, the following qualifications and experiences would make you an exceptional fit for our team:
This role offers on-site opportunities in our vibrant office locations: Santa Monica, CA, San Antonio, TX, or New York, NY. We believe in the power of in-person collaboration and offer state-of-the-art workspace facilities designed to support our teams' success.
At arenaflex, we're not just creating streaming experiences – we're shaping the future of entertainment. When you join our Viewer Experience team, you become part of a company that values innovation, creativity, and the power of storytelling. Here's what makes arenaflex an amazing place to build your career:
We invest in our people. As part of our team, you'll have access to comprehensive training programs, mentorship opportunities, and clear career advancement pathways. We encourage continuous learning and provide resources to help you develop new skills in customer experience, leadership, and emerging social media trends.
Join a team that's at the intersection of technology and entertainment. You'll work with cutting-edge tools and platforms, collaborate with talented professionals across departments, and contribute to shaping how millions of viewers interact with our brands.
We recognize and reward exceptional performance. The hiring range for this position is $103,500.00 to $138,800.00 per year, based on experience and qualifications. In addition to competitive base pay, we offer bonus opportunities and comprehensive benefits packages.
Our benefits package is designed to support your wellbeing and work-life balance:
arenaflex is committed to fostering a diverse, inclusive workplace where all employees can thrive. We welcome applicants from all backgrounds and provide equal employment opportunities. We encourage individuals with disabilities and veterans with disabilities to apply. If you need a reasonable accommodation during the application process, please reach out to our accommodations team.
If you're passionate about customer experience, thrive in leadership roles, and want to be part of something extraordinary, we want to hear from you! This is your opportunity to join a world-class team, shape the future of streaming support, and make a meaningful impact on millions of viewers.
Apply today and become part of the arenaflex family. Together, we'll continue to deliver unforgettable entertainment experiences that inspire, connect, and delight audiences around the globe.
arenaflex is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. We foster a business culture where ideas and decisions from all people help us grow, innovate, and create the best experiences in a rapidly changing world.