At arenaflex, we're on a mission to revolutionize the way people find consistent work. As a leading technology company, we're committed to empowering the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks. We're now seeking an experienced Customer Support Advocate (Email/Chat) to join our Wonoloer Operations team and provide a welcoming and professional customer support experience to our users. **About arenaflex** arenaflex is a US-based technology company founded in 2014 with a mission to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Our recent $140M growth funding will continue to help us empower the in-demand workforce and provide opportunities for growth and development. **Job Summary** As a Customer Support Advocate (Email/Chat), you will be employed by a third-party legal entity authorized to do business in the location in which you reside and will provide contractual services to arenaflex's Wonoloer Operations team. You will be responsible for providing a welcoming and professional customer support experience to our users through email, chat, or phone calls. Our ideal candidate will be a good person who is also committed to doing good work. **Responsibilities** * Become an expert with our applications, learning our product from a functional perspective and helping our customers with their questions and addressing their problems and concerns. * Maintain and promote arenaflex's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback. * Be part of a close-knit team, working with everyone to meet our daily goals and promoting a culture of hard work, camaraderie, and excellence. * Commit to working with us, attending your training and nesting (30-day trial) schedule, and rendering at least 40 hours of work per week once you pass the 30-day trial. * Ensure you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues. * Attend the online training and nesting, providing excellent customer support to our Wonolo users and becoming fully knowledgeable on arenaflex's platform and its existing processes and policies. * Pass the Trial Period, which includes a four-week Nesting/Probation period, during which we will monitor your progress and evaluate your performance. **Qualifications** * Attitude: Maintain and promote arenaflex's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback. * Be Positive: Being part of the team means working with everyone to meet our daily goals, promoting a culture of hard work, camaraderie, and excellence. * Commitment: Working with us requires dedication, attending your training and nesting (30-day trial) schedule, and rendering at least 40 hours of work per week once you pass the 30-day trial. * All geared up to start a career in a work-from-home set-up: Ensure you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues. * Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on arenaflex's platform and its existing processes and policies. * Pass the Trial Period: There will be four weeks of Nesting/Probation period, during which we will monitor your progress and evaluate your performance. **Skills and Competencies** * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and meet deadlines * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Strong customer service skills and a positive attitude * Ability to learn quickly and adapt to new situations **Benefits and Perks** * The opportunity for growth in a mission-driven and well-funded start-up * Health insurance for the principal member including dental and vision * Company laptop * Paid time off, Holiday pay, and Unpaid time off * Access to continued learning, unlimited access to Udemy for Business sponsored by arenaflex * Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses * Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala (no more commutes!) * Team outings, happy hours, company off-sites, and more! **Why Join arenaflex?** * Work with a close-knit team and be part of a mission-driven organization * Opportunities for growth and development in a fast-paced and dynamic environment * Comprehensive benefits and perks package * Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala * Be part of a company that is making a positive impact in the lives of our users and the community **How to Apply** If you're excited about this opportunity to work at arenaflex, please submit your application through our website. 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