At arenaflex, we're on a mission to empower helping professionals through accessible, high-quality continuing education that makes a real difference. As a Customer Support & Administrative Assistant, you'll play a vital role in delivering exceptional customer experiences and supporting the growth of our Impact CE brand. If you're a motivated, tech-savvy individual who thrives in a dynamic, mission-driven environment, we want to hear from you!
**About arenaflex**
arenaflex has been a trusted provider of continuing education for over 25 years. Our newly launched Impact CE brand brings together two long-standing brands to offer both on-demand and live learning experiences. Our commitment to accessibility, quality, and impact has earned us a reputation as a leader in the industry. As a member of our team, you'll be part of a small, mission-aligned group working together to continually improve our customer experience.
**Responsibilities**
As a Customer Support & Administrative Assistant, your primary responsibilities will include:
* Providing friendly and efficient customer support via email, chat, and phone, helping professionals navigate our continuing education platform.
* Developing a deep understanding of our products and how professionals use them to meet licensing and continuing education requirements.
* Supporting live webinar events by moderating presentations, which may include speaking briefly on camera, managing Zoom functionality, and assisting attendees.
* Assisting with course creation through administrative tasks such as updating records, editing video captions, proofreading content, and organizing contact databases.
* Creating or updating help articles, tutorials, and support materials.
* Collaborating with a small, mission-aligned team to continually improve our customer experience.
**Key Qualifications**
To succeed in this role, you'll need:
* Strong written and spoken communication skills, including the ability to speak clearly and professionally on camera.
* Comfortable using (or learning) tools like Zoom, Help Scout, Clickup, and Google Workspace.
* Self-starter with excellent time management skills and a knack for staying organized.
* Tech-savvy and quick to learn new software or systems.
* Previous experience in a customer support or administrative role, ideally in a remote environment.
* Ability to adapt to shifting priorities and take initiative when something needs doing.
* A dedicated, quiet workspace and high-speed internet.
**Bonus Points For**
* Familiarity with continuing education (especially in a healthcare profession).
* Experience with virtual events or hosting webinars.
* A general understanding of learning management systems (LMS).
**Schedule & Benefits**
This is a 100% remote position, open to US residents only. Compensation is $20–$22/hour DOE, with benefits including:
* Paid holidays
* 21 paid shifts off per year
* A collaborative, flexible work culture rooted in purpose-driven work
Estimated daily work hours are 9am–2pm Eastern Time, with a shift schedule to be determined with the chosen candidate.
**What We Offer**
At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to:
* Work with a small, mission-aligned team to make a real difference in the lives of helping professionals.
* Develop your skills and expertise in a dynamic, fast-paced environment.
* Enjoy a collaborative, flexible work culture that values purpose-driven work.
* Participate in ongoing learning and development opportunities to stay up-to-date with industry trends and best practices.
**How to Apply**
If you're a motivated, tech-savvy individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a short cover letter describing your interest in the role and relevant experience or aptitude. We can't wait to hear from you!
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About arenaflex
arenaflex has been a trusted provider of continuing education for over 25 years. Our newly launched Impact CE brand brings together two long-standing brands to offer both on-demand and live learning experiences. Our commitment to accessibility, quality, and impact has earned us a reputation as a leader in the industry.
Responsibilities
- Providing friendly and efficient customer support via email, chat, and phone, helping professionals navigate our continuing education platform.
- Developing a deep understanding of our products and how professionals use them to meet licensing and continuing education requirements.
- Supporting live webinar events by moderating presentations, which may include speaking briefly on camera, managing Zoom functionality, and assisting attendees.
- Assisting with course creation through administrative tasks such as updating records, editing video captions, proofreading content, and organizing contact databases.
- Creating or updating help articles, tutorials, and support materials.
- Collaborating with a small, mission-aligned team to continually improve our customer experience.
Key Qualifications
- Strong written and spoken communication skills, including the ability to speak clearly and professionally on camera.
- Comfortable using (or learning) tools like Zoom, Help Scout, Clickup, and Google Workspace.
- Self-starter with excellent time management skills and a knack for staying organized.
- Tech-savvy and quick to learn new software or systems.
- Previous experience in a customer support or administrative role, ideally in a remote environment.
- Ability to adapt to shifting priorities and take initiative when something needs doing.
- A dedicated, quiet workspace and high-speed internet.
Bonus Points For
- Familiarity with continuing education (especially in a healthcare profession).
- Experience with virtual events or hosting webinars.
- A general understanding of learning management systems (LMS).
Schedule & Benefits
This is a 100% remote position, open to US residents only. Compensation is $20–$22/hour DOE, with benefits including:
- Paid holidays
- 21 paid shifts off per year
- A collaborative, flexible work culture rooted in purpose-driven work
What We Offer
At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to:
- Work with a small, mission-aligned team to make a real difference in the lives of helping professionals.
- Develop your skills and expertise in a dynamic, fast-paced environment.
- Enjoy a collaborative, flexible work culture that values purpose-driven work.
- Participate in ongoing learning and development opportunities to stay up-to-date with industry trends and best practices.
How to Apply
If you're a motivated, tech-savvy individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a short cover letter describing your interest in the role and relevant experience or aptitude.
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