At arenaflex, we're dedicated to revolutionizing the way educational institutions approach learning and development. As a Customer Success Specialist, you'll play a pivotal role in supporting and training our partners as they implement EdReady at their institutions. If you're passionate about education, technology, and building strong relationships, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative educational solutions, committed to empowering institutions to deliver personalized learning experiences. Our team is passionate about harnessing the power of technology to drive positive change in education. As a Customer Success Specialist, you'll be part of a dynamic team that's shaping the future of learning.
**Key Responsibilities**
As a Customer Success Specialist, you'll be responsible for:
* **Partner Engagement**: Serve as the primary point of contact for institutional partners, building strong relationships and maintaining accountability for the health of the partnership.
* **Training and Support**: Provide training and support to institutional administrators and project leaders, empowering them to successfully communicate the product's capabilities with their user base.
* **Progress Tracking**: Track partner and student progress through implementation milestones and platform usage, conveying progress and issues to institutional partners and other staff.
* **Report Analysis**: Train partners on the usage of meaningful reports, enabling them to understand student engagement and progress.
* **Ongoing Evaluation**: Evaluate ongoing partner needs and develop tools and strategies for successful product feature rollouts and to expand partner usage.
* **Onboarding**: Support continuing and new user onboarding, ensuring that each new cohort of users (students, instructors, and institutional administrators) is positioned for a successful launch during each semester and new academic year.
* **Collaboration**: Collaborate within the Customer Success and Regional Partnership teams to establish and continuously evolve best practices for customer success.
* **Customer Management**: Manage and respond to customer needs as needed, maintaining a high level of customer satisfaction and engagement.
* **Relationship Building**: Build relationships with appropriate contacts, managing relationships with an eye toward retention, expansion, and referral.
* **Data Management**: Maintain detailed information about new and renewing business, and associated contacts, within the arenaflex instance of the Salesforce CRM.
* **Training Materials**: Create and maintain training materials ensuring completeness and accuracy.
**Essential Qualifications**
* **Strong Communication Skills**: Excellent communication skills, especially in a virtual (e.g., online or phone) environment.
* **Task Management**: Excellent task-management skills, with the ability to handle/prioritize multiple tasks independently and efficiently.
* **Technical Proficiency**: Proficiency in standard software programs, website, and social media tools.
* **Educational Background**: Experience and/or strong understanding of developmental education, including institutional roles (for both secondary and higher education). Prior experience teaching or in educational administration is a plus.
* **Passion for Education**: Interest in facilitating a shift in educational practices at a national level, from one-size-fits-all to personalized, and in utilizing technologies to facilitate that transition.
**Preferred Qualifications**
* **Familiarity with EdReady**: Familiarity with EdReady is a plus, but not required.
* **Account Management Experience**: Experience in a previous secondary or postsecondary account management role is a plus.
**Benefits**
As a full-time exempt employee, you'll enjoy:
* **Remote Work**: Work from a remote home office and enjoy a flexible work environment.
* **Health and Dental Insurance**: Comprehensive health and dental insurance coverage.
* **403b**: Retirement savings plan with arenaflex matching.
* **FSA**: Flexible spending account for healthcare and dependent care expenses.
* **Disability/Life Insurance**: Comprehensive disability and life insurance coverage.
* **Paid Holidays**: Enjoy paid holidays and vacation time.
* **Travel Opportunities**: Some travel may be required, but we'll provide you with the necessary support and resources.
**How to Apply**
If you're passionate about education, technology, and building strong relationships, we want to hear from you. Apply now to join our dynamic team as a Customer Success Specialist and help us revolutionize the way educational institutions approach learning and development.