**Join arenaflex, a leading Microsoft top-tier partner, in empowering the possibilities of the data-enabled future.**
Are you a seasoned customer success professional with a passion for delivering exceptional results and driving business growth? Do you thrive in a dynamic, collaborative environment where innovation and teamwork come together to create a better future? Look no further than arenaflex, a pioneering force in Master Data Management (MDM) solutions.
**About arenaflex**
arenaflex exists to empower the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. As a growing Microsoft top-tier partner, arenaflex is focused on delivering data management solutions that unlock the full potential of businesses worldwide.
**The Role**
We are seeking an experienced Customer Success Manager to join our team, responsible for helping existing customers maximize their usage of arenaflex's MDM Platform. As a key member of our Customer Success team, you will work closely with various stakeholders, including customers, value-added resellers (VARs), and internal teams, to ensure seamless adoption and utilization of our platform.
**Key Responsibilities**
* Work across arenaflex teams, functions, and VAR partners to ensure that both new and existing customers are leveraging arenaflex to deliver tangible business value: increased revenue, decreased cost, or decreased risk.
* Engage with day-1 customers as the advocate to ensure that project planning, kick-off, requirements documentation, implementation, and go-live remain on track.
* Prioritize existing customers by segment, ensuring they are optimally utilizing the arenaflex platform to realize maximum benefit from the customer's partnership with arenaflex.
* Leverage support, professional services, partners, and other leadership to ensure that arenaflex is and will continue to deliver value as customers navigate their data journey.
* Manage business critical escalations, serving as the quarterback to bring in the right resources to assess the situation, develop mitigation plans, and then ensure those plans are executed to resolve the customer issues.
* Proactively identify and mitigate risk, leveraging cross-functional teams to help struggling customers realize their data management goals.
* Become the trusted advisor to guide the customer to achieving business outcomes that matter to their organization.
* Enable key stakeholders and executive sponsors within our customers to become "Data Heroes" within their own organization.
**Performance Objectives**
* Platform Adoption: Ensure that both new and existing customers are leveraging arenaflex to deliver tangible business value.
* Retention & Renewals: Exceed 95% gross retention of annual recurring revenue that is up for renewal.
* Customer Satisfaction: Create enthusiastic customers who will readily promote arenaflex to colleagues and peers.
* Expansion: Identify additional use cases for the arenaflex platform that result in platform expansion or conversion to SaaS.
**Performance Goals**
* In 30 Days: Understand the solutions and value arenaflex delivers, understand arenaflex's account segmentation and corresponding engagement motions, and your accounts.
* In 90 Days: Activate your account engagement plan and engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts. Begin managing adoption for net-new accounts.
**Competencies**
* Minimum five years of customer success experience with enterprise software, ideally SaaS in the IT sector.
* Demonstrated experience in delivering customer success to enterprise software customers, including managing 20 to 75 high-touch accounts.
* Execution: Proven skills in planning, organization, team coordination, and follow-through, with the ability to prioritize work and ensure flawless follow-through.
* Basic understanding of business functions, core IT systems, and the ability to work with customers across different industries.
* Motivated and accountable, with a strong work ethic and a willingness to take ownership of a body of work.
* Kind, humble, and fun, with a passion for working with peers and colleagues.
**Benefits**
* Growth on your terms: Through our company values, collaborative work environment, and your individual career plans, you will grow here more than you would anywhere else.
* Enjoy where you work: You will become part of an amazing village of arenaflexers who want to see you progress in your career.
* Save for retirement: arenaflex offers a 401k retirement plan with company match.
* Stay healthy: arenaflex offers 100% employer-paid health, dental, and vision insurance for employee-only coverage, competitive family health, dental, and vision, and life insurance plans.
* Have a life: arenaflex employees enjoy autonomy and flexibility, with a hybrid-friendly environment and generous PTO.
**How We Work**
* Growth Mindset: We believe that we can all learn and grow, and that there are no limits to our potential.
* Constructive Candor: We value diverse perspectives and enjoy finding the best answer, not defending our own.
* Helpful: We believe in helping our teammates and winning together, rather than accomplishing something on our own.
* Get Stuff Done: We have the grit, creativity, and resilience to accomplish our goals, no matter the obstacles.
* Fun is Where Fun is Made: We covet the journey as much as the destination, and strive to make each other laugh along the way.
**Equal Employment Opportunity**
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact Jayson Cabrera at
[email protected] or 3655 Brookside Parkway, Suite 175, Alpharetta, GA 30022 to discuss reasonable accommodation.
**Apply Now**
Ready to join a dynamic team of innovators and make a real impact in the world of data management? Apply now to become an arenaflex Customer Success Manager and start empowering the possibilities of the data-enabled future today!