At arenaflex, we're passionate about improving oral health and overall well-being through innovative benefit plans, advocacy, and community support. As a leader in dental benefits, we're committed to building healthy, smart, and vibrant communities for all. Our corporate giving initiatives focus on youth, education, workforce, and economic development, making us a force for good in the industry.
We're seeking an experienced Customer Service Trainee to join our team in a remote capacity. As a Trainee, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. With a focus on customer satisfaction, you'll be responsible for providing exceptional service to our customers, groups, and providers through various communication channels.
**Key Responsibilities:**
* Research and respond to customer inquiries by accessing our claims processing system and other informational sources
* Provide timely and accurate responses to customer/group and provider questions through telephone contact and/or written communication
* Maintain accurate and up-to-date departmental records and files
* Operate office equipment, including personal computers, calculators, copiers, fax machines, and other devices
* Make corrections to claims and eligibility
* Enter new claims, eligibility, and subscriber information into our mainframe system
* Review subscriber coverage to determine type and level of benefits
**Essential Qualifications:**
* High school diploma or equivalent required
* One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
* Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
* Ability to work in a remote environment with minimal supervision
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
**Preferred Qualifications:**
* Previous experience in a dental or healthcare environment
* Knowledge of dental benefits and insurance plans
* Experience with customer relationship management (CRM) software
* Proficiency in Microsoft Office and Google Suite
* Strong problem-solving and analytical skills
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong research and problem-solving skills
* Ability to work in a team environment and collaborate with colleagues
* Strong attention to detail and accuracy
* Ability to adapt to changing priorities and deadlines
* Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for professional growth and development in a dynamic and supportive environment
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and inclusive work environment that encourages open communication and feedback
* Recognition and rewards for outstanding performance and contributions to the team
**Work Environment and Company Culture:**
* arenaflex is a remote-friendly company that values flexibility and work-life balance
* Our company culture is built on a foundation of respect, empathy, and open communication
* We prioritize employee well-being and offer a range of benefits and perks to support your physical and mental health
* Our team is passionate about making a positive impact in the community and is committed to giving back through volunteerism and charitable initiatives
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package
* Opportunity for professional growth and development
* Flexible work arrangements and remote work options
* Access to training and development programs
* Recognition and rewards for outstanding performance and contributions to the team
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Employee assistance program (EAP) for mental health and wellness support
**How to Apply:**
If you're passionate about customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, through our website at [www.arenaflex.com/careers](http://www.arenaflex.com/careers). We can't wait to hear from you!