At arenaflex, we're committed to improving health and improving lives. As a leading provider of innovative healthcare solutions, we're seeking a talented and dedicated Customer Service Support Representative to join our team. If you're passionate about delivering exceptional customer experiences and motivated to work in a dynamic, customer-centric environment, we want to hear from you!
**About arenaflex**
arenaflex is a global healthcare leader, dedicated to improving lives through innovative solutions. Our Revenue Cycle Management Division is a key part of our business, and we're seeking a talented Customer Service Support Representative to join our team. As a representative of arenaflex, you'll have the opportunity to work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.
**Job Description**
As a Customer Service Support Representative, you'll play a critical role in providing world-class customer experiences to our clients. Your primary responsibilities will include:
* Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
* Continuous evaluation of current policies and SOPs, and providing recommendations for process improvements
* Handling sensitive information in a confidential manner
* Reading and understanding of explanation of benefits or correspondence
* Documenting all activity made to a claim
* Communicating via telephone with physicians, insurance companies, and patients
* Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information
**Key Responsibilities**
* Provide exceptional customer service to clients, ensuring that all needs are addressed accurately and efficiently
* Collaborate with internal teams to resolve complex issues and improve processes
* Develop and maintain a thorough understanding of arenaflex's products and services
* Stay up-to-date on industry trends and regulatory requirements
* Participate in ongoing training and development to enhance skills and knowledge
**Requirements**
* High School Diploma or equivalent
* REMOTE WORK: Dedicated work from home space, ability to manage time and tasks independently while maintaining productivity
* Previous medical and/or call center experience a plus
**Technical Requirements**
* Internet download speed of at least 50 megabytes per second
* No satellite internet
* Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
**Why Join arenaflex?**
* Work from home opportunity!
* Generous paid time off!
* Medical, Vision, and Dental Insurance Options!
* Flexible Spending Accounts!
* 401k and Employee Stock Purchase plans!
* No Charge Lab Testing!
* Fitness Reimbursement Program!
* And many more incentives!
**Pay Range**
The pay range for this position is $15.25 - $21.00.
**Schedule**
Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST
**Benefits**
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:
* Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:
* Race
* Religion
* Color
* National origin
* Gender (including pregnancy or other medical conditions/needs)
* Family or parental status
* Marital, civil union, or domestic partnership status
* Sexual orientation
* Gender identity
* Gender expression
* Personal appearance
* Age
* Veteran status
* Disability
* Genetic information
* Or any other legally protected characteristic.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply. Please visit our website to submit your application.