Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a Fortune 4 company, as a Customer Service Representative in our Caremark Member Operations division. This is an exciting opportunity to bring your heart to work and make a meaningful impact on the lives of millions of plan members.
**About arenaflex**
arenaflex is a leading healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable. With a strong brand that is anchored in our values, we empower our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Our Heart At Work Behaviors**
Our Heart At Work Behaviors support our purpose and guide our commitment to deliver exceptional service. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our behaviors include:
* **Empathy**: We care about our colleagues and our customers, and we strive to understand their needs and perspectives.
* **Collaboration**: We work together as a team to achieve our goals and deliver exceptional service.
* **Innovation**: We are always looking for new and better ways to do things, and we encourage creativity and experimentation.
* **Accountability**: We take ownership of our work and our actions, and we are accountable for our results.
* **Integrity**: We operate with integrity and transparency, and we do the right thing even when it's difficult.
**Job Summary**
As a Customer Service Representative in our Caremark Member Operations division, you will be responsible for assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, and you will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise.
**Key Responsibilities**
* Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions.
* Take inbound calls and provide exceptional customer service to members.
* Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients.
* Receive training to upskill you to assist with client and member inquiries as business needs arise.
* Offer solutions to help simplify members' healthcare experience.
* Learn more about healthcare and expand your own experiences, opening doors to additional opportunities within arenaflex.
**Work from Home Opportunity**
We offer a work from home flexibility if you meet the criteria. To be eligible, you must:
* Maintain your own internet with approved speed requirements.
* Have a secure workspace free from distractions.
* Successfully complete the training program.
* Adhere to HIPAA and governmental compliance.
**Training and Development**
We have a comprehensive training program to ensure your success on the team. Our training program includes:
* Onsite training of a minimum of 6 weeks.
* Hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day 1.
* Training location can vary by individual experience with onsite and work from home positions.
**Schedule Options**
We offer flexible schedule options to create a work-life balance for those balancing priorities in and outside of work. Our schedule options include:
* Full-time schedules ranging from 30-40 hours per week.
* Days off and hours may vary based on business needs.
* There may be periods of peak volume where we increase your standard hours worked.
* There may be times where call volumes fall, and we may reduce scheduled hours.
**Benefits and Perks**
We offer a comprehensive benefits package, including:
* Medical, dental, and vision insurance.
* A wide range of supplemental benefits and discount programs.
* Tuition reimbursement.
* Paid time off package for full-time colleagues, including company-paid holidays, PTO, and floating holidays.
* Benefit and PTO eligibility begins the month following your start day.
* Opportunities for advancement from a REP I to a REP II and III.
* Paths to progression through our Career Mapping guide.
**Pay and Compensation**
Pay rates start at $17.50, and the typical pay range for this role is $17.00 - $28.45. In addition to your compensation, you will enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities.
**Required Qualifications**
* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience).
* Computer proficiency in Windows-based applications.
**Preferred Qualifications**
* Associates degree or equivalent experience.
* Ability to problem solve in a positive, productive manner.
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
* Reliability and compliance with scheduling standards.
* Ability to exhibit patience and empathy and express assurance and confidence.
* Strong customer service skills, including courteous telephone etiquette and professionalism.
* Strong oral, interpersonal, and communication skills.
* At least 6 months of healthcare experience.
**Education**
High school diploma or equivalent experience preferred.
**How to Apply**
Our application process is 2 simple steps:
1. Apply online.
2. Take our online virtual job tryout (interview platform) to learn even more about the position.
Don't miss this opportunity to bring your heart to work and make a meaningful impact on the lives of millions of plan members. Apply now to join arenaflex as a Customer Service Representative in our Caremark Member Operations division.
Why Join arenaflex?
* We are a Fortune 4 company with a strong brand that is anchored in our values.
* We empower our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, tuition reimbursement, and paid time off.
* We have opportunities for advancement from a REP I to a REP II and III, and paths to progression through our Career Mapping guide.
* We are committed to delivering enhanced human-centric healthcare for a rapidly changing world.
What We Offer
* Competitive pay rates starting at $17.50.
* Comprehensive benefits package, including medical, dental, and vision insurance, tuition reimbursement, and paid time off.
* Opportunities for advancement from a REP I to a REP II and III, and paths to progression through our Career Mapping guide.
* Flexible schedule options to create a work-life balance for those balancing priorities in and outside of work.
* Comprehensive training program to ensure your success on the team.
* Work from home flexibility if you meet the criteria.
How to Apply
Our application process is 2 simple steps:
1. Apply online.
2. Take our online virtual job tryout (interview platform) to learn even more about the position.
Don't miss this opportunity to bring your heart to work and make a meaningful impact on the lives of millions of plan members. Apply now to join arenaflex as a Customer Service Representative in our Caremark Member Operations division.
Equal Employment Opportunity
arenaflex is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.
Contact Us
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you.
Apply Now
Apply now to join arenaflex as a Customer Service Representative in our Caremark Member Operations division.