**Job Summary:**
Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our valued customers while working from the comfort of your own home. With a competitive hourly rate of $24, this is an exciting opportunity to develop your skills, advance your career, and enjoy a healthy work-life balance.
**About arenaflex:**
arenaflex is a leading airline that has been connecting people and cultures for over a century. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the world's most trusted and respected airlines. As a member of our team, you will be part of a diverse and inclusive workforce that values creativity, collaboration, and continuous learning.
**Key Responsibilities:**
As an Experienced Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding their expectations. Your duties will include:
* Handling customer inquiries and resolving issues in a professional and courteous manner
* Issuing, reissuing, and refunding traveler tickets
* Booking, ticketing, and confirming flight reservations
* Rebooking travelers on oversold flights and during irregular operations
* Performing traveler registration and front seat tasks (excluding curbside)
* Correcting oversold seat tasks and issuing upgrades
* Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation
* Performing traveler loading, including ticket lift and ticket lift/check
* Working entryway peruser/scanner and related duties to include pre-boarding, observing/checking carryon items, and leave line models
* Working jetways/spans for the purpose of boarding and deplaning travelers
* Making boarding and takeoff gate declarations
* Conveying domestic/international flight records
* Performing traveler service flight close-out methods
* Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and top-of-the-line ticket counters
* Maintaining the schedule of flight loading process
* Performing customer service hands-on training
* Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations
* Helping travelers with self-service kiosk registration and booth baggage handling at ticket counters
* Line standing at ticket counter stands and ticket counters
* Clearing/confirming international records at booth in the ticket counter area and activation stations
* Accepting and activating travelers' self-labeled bags at activation stations
* Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
* Answering and assisting during security and emergency situations
* Providing interfacing traveler door information
* Providing quality customer service in a professional manner and according to American's rules
* Adhering to organization policies, procedures, and performance guidelines
* Completing task-related stages of training
* Complying with applicable laws (e.g. DOT, FAA, TSA)
* Utilizing various internal resources/frameworks including during customer interactions
* Wearing uniform as required by organization policy
**Additional Responsibilities (dependent on airport size):**
* Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
* Helping international travelers through customs/migration, including baggage re-check
* Conveying tickets, international flight reports, and customs/migration forms
**Requirements:**
* High school diploma or equivalent
* Previous customer service experience
* Bilingual language abilities required in certain areas
* Relevant valid driver's license as required by local authorities
* Must meet FAA criminal history verifications to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
* Must be able to obtain proper airport power and US Customs security identifications, if applicable
* Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
* Must be eligible to work in the U.S.
**Preferred Qualifications:**
* Training and previous professional experience
* Working knowledge of Saber or other Traveler Service Framework
* Past face-to-face customer service experience
* Working in a high-speed environment
**What You'll Get:**
* Competitive hourly rate of $24
* Comprehensive health benefits, including medical, dental, prescription, and vision coverage
* Health programs to help you be your best self
* 401(k) program with employer contributions available after one year
* Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more
* Opportunity to work from home and enjoy a healthy work-life balance
* Career growth opportunities and learning benefits
* Inclusive and diverse work environment that values creativity, collaboration, and continuous learning
**How to Apply:**
If you're ready to join the arenaflex family and embark on a journey of growth, learning, and self-discovery, apply now! Visit our website to learn more about our company culture, benefits, and career opportunities.