Are you a customer service enthusiast looking for a dynamic and supportive work environment? Do you thrive in a fast-paced setting where no two days are the same? Look no further than arenaflex, a leading manufacturer of innovative products that empower individuals to work hard and play hard. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our customers and driving business growth through your expertise and passion.
**About arenaflex**
arenaflex is a second-generation family-owned business that has been a leader in the industry for decades. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our products may not be the most glamorous, but they are honest, straightforward, and hardworking – just like us. We believe in treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. Our core values of integrity, partnership, and excellence guide everything we do, from product development to customer service.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for interacting with customers via phone, email, or online chat to provide an outstanding experience through timely and precise communication. You will collect and enter orders, field customer questions and concerns, and manage the flow of sales orders for internal sales partners. You will also maintain customer records in CRM and other business systems, establish and maintain effective working relationships with internal and external organizations, and assist with various projects as needed.
**Key Responsibilities**
* Interact with customers via phone, email, or online chat to provide exceptional service and resolve issues in a timely and professional manner
* Collect and enter orders for arenaflex products, ensuring accuracy and attention to detail
* Field customer questions and concerns, escalating issues to management as needed
* Manage the flow of sales orders for internal sales partners, confirming accuracy and ensuring timely delivery
* Maintain customer records in CRM and other business systems, ensuring up-to-date information and accurate data
* Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
* Assist with various projects and other duties as needed, demonstrating flexibility and adaptability
**Competencies**
* Excellent communication skills, including active listening and attention to detail
* Service-oriented, organized, and able to perform in a fast-paced environment
* Proficient in Microsoft Office Suite, with the ability to learn new software and systems
* Learns from and adapts to customer service trends based on customer communication and feedback
* Remains calm and professional in all situations, demonstrating emotional intelligence and resilience
* Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders
**Supervisory Responsibility**
This position has no supervisory responsibilities.
**Work Environment**
This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* This is largely a sedentary role, requiring the ability to talk, write, and listen.
* Some lifting may be required during set up and tear down of trade shows, up to 50 pounds.
**Position Type/Expected Hours of Work**
Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.
**Travel**
Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.
**Required Education and Experience**
* AA degree or equivalent from 2-year college or technical school; or equivalent combination of education and experience
* Proven customer support experience with ability to adapt/respond to different situations
* Professional, outgoing, and service-oriented
* Minimum of 2 years Customer Service experience in B2B setting
* Proficient in Microsoft Office
**Preferred Education and Experience**
* Experience with CRM, ERP, and warehouse management systems
* Familiar with Zendesk and Asana
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Life at arenaflex**
arenaflex is a dedicated and passionate group that strives to provide the best possible customer experience in the industry. We have a strong commitment to treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. Our full-time employees enjoy a range of benefits, including:
* Paid health insurance
* Life insurance
* 401(k) retirement plan
* Paid time off
* Paid holidays
* Commuter bus passes
* Continual education through ongoing off-site training and you-pick classes
* Discounts to retailers
* Tickets to local sporting events
* Paid volunteer opportunities
**Why Join arenaflex?**
* Be part of a dynamic and supportive team that values customer satisfaction and employee growth
* Enjoy a range of benefits and perks that support your well-being and career development
* Work in a fast-paced environment that challenges you to adapt and innovate
* Contribute to the success of a leading manufacturer of innovative products
* Enjoy a flexible work schedule and remote work options
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].