At arenaflex, we're committed to delivering exceptional care and support to our members, customers, and providers. As a Customer Service Representative, you'll play a vital role in helping us advance health equity on a global scale. If you're passionate about making a difference in people's lives and have a knack for providing top-notch customer service, we want to hear from you.
**About arenaflex**
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is guided by a culture of diversity and inclusion, and we're dedicated to creating a workplace where everyone can thrive. With comprehensive benefits, career development opportunities, and a talented team of peers, you'll find a supportive environment that will help you grow both personally and professionally.
**Join Our Team**
As a Customer Service Representative, you'll be part of our Provider Services group, where you'll have the opportunity to make a real impact on the lives of our members. You'll be working with a team of dedicated professionals who share your passion for delivering exceptional care and support. Our team is committed to advancing health equity on a global scale, and we're looking for like-minded individuals to join us on this journey.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Answering incoming phone calls from health care providers and identifying the type of assistance they need
* Resolving issues on the first call by navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller
* Delivering information and answering questions in a positive manner to facilitate strong relationships with providers and their staff
* Completing documentation necessary to track provider issues and facilitate the reporting of overall trends
* Developing knowledge of insurance packages and navigating high-volume settings
**What We Offer**
* Approximately 4-6 weeks of paid training to help you get up to speed on our systems and processes
* A comprehensive benefits package, including medical, dental, and vision coverage
* Opportunities for career growth and development, including training and education programs
* A supportive and inclusive work environment that values diversity and inclusion
* A competitive salary and bonus structure
* The flexibility to work from home and create a schedule that works for you
**Requirements**
* High School Diploma or equivalent work experience
* Must be 18 years of age or older
* 1 year of experience in a healthcare setting
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Experience with listening skillfully, collecting relevant information, building rapport, and responding to customers in a compassionate manner
* Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday, including occasional overtime based on business need
**Preferred Qualifications**
* 1 year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) in a medical setting using phones and computers as the primary job tools
* 1 year of experience in a high-volume call center environment
**Telecommuting Requirements**
* Reside within the state of Oregon
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that values diversity and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone.
**Diversity and Inclusion**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Work-Life Balance**
We understand that work-life balance is essential for our employees' well-being and productivity. That's why we offer flexible scheduling and telecommuting options to help you create a schedule that works for you.
**Compensation and Benefits**
We offer a competitive salary and bonus structure, as well as a comprehensive benefits package, including medical, dental, and vision coverage. We're committed to providing our employees with the resources they need to succeed both personally and professionally.
**How to Apply**
If you're passionate about making a difference in people's lives and have a knack for providing top-notch customer service, we want to hear from you. Apply now to join our team of dedicated professionals who are committed to advancing health equity on a global scale.
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity and inclusion.