Join arenaflex, a leading healthcare industry expert, in providing exceptional customer service to patients and families across the nation. As an Experienced Customer Service Representative, you will be the face of arenaflex, answering inbound calls, resolving issues, and providing a positive experience for our clients. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic industry, we want to hear from you!
**About arenaflex**
arenaflex is a trusted partner in the healthcare industry, bringing 30 years of expertise to clients in over 135 local regions nationwide. We empower our clients to strengthen their financial and clinical performance, serve their communities, and succeed in the business of healthcare. Our mission is to redefine healthcare services, and we're looking for talented individuals like you to join our team.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, you may make outbound follow-up calls on outstanding AR accounts to ensure timely resolution and excellent customer satisfaction. Your exceptional communication skills, problem-solving abilities, and passion for delivering top-notch customer service will make you an invaluable asset to our team.
**Essential Duties and Responsibilities**
* Answer inbound customer service calls and make some outbound follow-up calls in a professional, service-oriented manner, ensuring timely resolution and excellent customer satisfaction.
* Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, focusing on first call resolution.
* Facilitate resolution by referring the matter to the issue/content expert, escalating the matter to a supervisor, requesting the appropriate information, or taking appropriate action to ensure effective resolution.
* Other duties as assigned.
**Knowledge, Skills, Abilities**
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills.
* Professional and calming tone of voice with complete command of the English language, free of use of inappropriate grammar.
* Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact.
* Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
* Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
* Ability to function effectively under stress, conflicting demands on time and attention, and sometimes, under duress from difficult personalities.
* Ability to interpret and apply reimbursement aspects of managed healthcare contracts.
* Attentive listening skills.
* Ability to clearly articulate a response to the customer using appropriate voice modulation.
**Education / Experience**
* High school education or the equivalent.
* 1-2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to sit at a computer terminal for extended periods of time.
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
* Call Center environment with headset and multiple workstations within close proximity.
* Hospital Environment may include direct patient interaction.
**Compensation and Benefits**
* Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience.
* Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
* Conifer observed holidays receive time and a half.
* Benefits include medical, dental, vision, disability, and life insurance, paid time off (vacation & sick leave), 401k with up to 6% employer match, 10 paid holidays per year, health savings accounts, healthcare & dependent flexible spending accounts, employee assistance program, employee discount program, and voluntary benefits.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we invest in our employees' growth and development. You'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* A collaborative and supportive work environment that fosters innovation and creativity.
**Work-Life Balance**
We understand the importance of work-life balance. As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a competitive salary and benefits package to support your well-being.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.