Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a dynamic and innovative company that values its employees as an extended family. As an arenaflex Customer Service Representative, you will be at the forefront of providing outstanding support to our customers, ensuring their satisfaction and loyalty.
**About arenaflex**
arenaflex is a second-generation family-owned business that has been a leader in the manufacturing and sales of gloves and suspenders for decades. Our commitment to quality, innovation, and customer experience has earned us a reputation as a trusted partner in the industry. We believe in treating our employees, manufacturers, and customers with the same respect and integrity that we would offer to our own family members. Our core values of honesty, hard work, and dedication to excellence drive everything we do.
**Job Summary**
As an arenaflex Customer Service Representative, you will be responsible for interacting with customers through various channels, including phone, email, and online chat. Your primary goal will be to provide timely and precise communication, resolving issues and facilitating order transactions. You will be the face of arenaflex, representing our brand and values to our customers.
**Key Responsibilities**
* Interact with customers to provide an outstanding experience via timely and precise communication
* Collect and enter orders for our products
* Field customer questions and concerns, ensuring appropriate actions are taken to develop resolutions
* Manage the flow of sales orders for internal sales partners and confirm accuracy
* Maintain customer records in CRM and other business systems
* Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
* Assist with various projects and other duties as needed
**Competencies**
* Excellent communication skills, including active listening and attention to detail
* Service-oriented, organized, and able to perform in a fast-paced environment
* Proficient in Microsoft Office Suite with the ability to learn new software
* Learns from and adapts to customer service trends based on customer communication and feedback
* Remains calm and professional in all situations
* Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders
**Supervisory Responsibility**
This position has no supervisory responsibilities.
**Work Environment**
This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* This is largely a sedentary role, and the employee will be required to talk, write, and listen.
* Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.
**Position Type/Expected Hours of Work**
Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.
**Travel**
Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.
**Required Education and Experience**
* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience
* Proven customer support experience with the ability to adapt/respond to different situations
* Professional, outgoing, and service-oriented
* Minimum of 2 years Customer Service experience in a B2B setting
* Proficient in Microsoft Office
**Preferred Education and Experience**
* Experience with CRM, ERP, and warehouse management systems
* Familiar with Zendesk and Asana
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Life at arenaflex**
arenaflex is a company that values its employees as an extended family. We offer a range of benefits and perks, including:
* Paid health insurance
* Life insurance
* 401(k) retirement plan
* Paid time off
* Paid holidays
* Commuter bus passes
* Continual education through ongoing off-site training and you-pick classes
* Discounts to retailers
* Tickets to local sporting events
* Paid volunteer opportunities
We also value each team member's voice and input, with all employees participating in our quarterly strategic planning and having insight into the company's inner workings through our open-book management methodology.
**Job Type**
Full-time
**Pay**
From $20.00 per hour
**Expected hours**
40 per week
**Benefits**
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
* Work from home
**Shift**
Day shift
**Education**
Associate (Preferred)
**Experience**
B2B Customer Service: 2 years (Required)
**Work Location**
Remote
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join arenaflex as a Customer Service Representative.