Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As an Experienced Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
**About arenaflex**
arenaflex is a leading organization that has been making a significant impact in the healthcare industry for years. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone, regardless of their background, deserves the opportunity to live their healthiest life. Our commitment to diversity, equity, and inclusion is reflected in our mission, and we strive to create a healthier atmosphere by embracing the unique perspectives and experiences of our employees.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. You will work in a fast-paced environment, using your excellent communication and problem-solving skills to provide a positive experience for our customers. This is a full-time position, and you will be required to work a minimum of 40 hours per week, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST.
**Primary Responsibilities**
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
* Ask appropriate questions and listen actively while documenting required information in computer systems
* Occasionally make outbound calls to customers for follow-ups
* Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner
* Work in a fast-paced environment, using your excellent communication and problem-solving skills to provide a positive experience for our customers
**Required Qualifications**
* High School Diploma / GED OR 2 years of equivalent work experience
* Must be 18 years of age OR older
* 1 year of customer service experience, which includes providing service over the phone
* Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
* Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
* Ability to attend 3-4 weeks of training with 100% attendance
* Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, You will be required to work occasional overtime including a 6th day and one (1) weekend day shift.
**Preferred Qualifications**
* Call Center experience
* Experience with a virtual learning environment
* Experience with a virtual working environment
* Experience in working with Digital platforms and systems (Web, Chat, Email)
* Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
**Telecommuting Requirements**
* Ability to keep all company sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
* Must be able to connect directly into internet - via hard wire (either directly to modem or router)
**Soft Skills**
* Ability to work in a fast-paced work environment
* Anticipate taking a minimum of 50 calls daily
**Physical and Work Environment**
* Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer
**Compensation and Benefits**
* Hourly range for this position is $16.00 - $28.27 per hour, based on local labor markets, education, work experience, certifications, etc.
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution
* Paid time off and holidays
* Opportunities for career growth and professional development
**Application Deadline**
This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Diversity, Equity, and Inclusion**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our company culture and values.