At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our customers' health. Our purpose is to make healthcare more personal, convenient, and affordable for everyone. As a Medical Customer Service Representative for our Student Health division, you'll be the face of arenaflex, directly impacting the service experiences of our members. If you're passionate about delivering top-notch customer service and making a difference in people's lives, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way healthcare is delivered. With a focus on innovation, convenience, and affordability, we're dedicated to making healthcare more accessible to everyone. Our Heart At Work Behaviors support our purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Position Summary**
As a Medical Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner. You'll engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources. Your goal will be to guide members along a clear path to care, creating an emotional connection with them and building a trusting and caring relationship.
**Key Responsibilities**
* Answer customer inquiries by phone, addressing basic and complex issues related to claims, eligibility, and benefits
* Engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources
* Triages resulting rework to appropriate staff, ensuring that issues are resolved efficiently and effectively
* Documents and tracks contacts with members, providers, and plan sponsors, maintaining accurate records and ensuring compliance with regulatory guidelines
* Guides members through their plan benefits, arenaflex policy, and procedures, providing them with related information to answer unasked questions
* Anticipates customer needs, providing proactive solutions to resolve issues and improve the customer experience
* Uses customer service threshold framework to make financial decisions to resolve member issues
* Explains member's rights and responsibilities in accordance with contract
**Essential Qualifications**
* High School Diploma or Equivalent
* Customer Service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate
* Experience in a production environment, with a focus on delivering high-quality results in a fast-paced environment
* Availability to work an 8-hour shift between the hours of 8:30am - 8:30pm Eastern Standard Time (EST), Monday - Friday
**Preferred Qualifications**
* Experience in a healthcare or insurance environment, with a focus on customer service and member engagement
* Knowledge of healthcare plans, tools, and resources, with a focus on delivering exceptional customer service
* Experience with customer service threshold framework and financial decision-making
**Skills and Competencies**
* Excellent communication and interpersonal skills, with a focus on building trust and rapport with customers
* Strong problem-solving and analytical skills, with a focus on resolving complex issues and improving the customer experience
* Ability to work in a fast-paced environment, with a focus on delivering high-quality results and meeting deadlines
* Strong knowledge of healthcare plans, tools, and resources, with a focus on delivering exceptional customer service
* Ability to work independently and as part of a team, with a focus on collaboration and communication
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Online training and development courses
* Mentorship programs
* Leadership development programs
* Career advancement opportunities
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment, with a focus on innovation, collaboration, and customer service. Our company culture is built on our Heart At Work Behaviors, which support our purpose and empower our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* $17.00 - $28.46 per hour, depending on experience and qualifications
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Paid Time Off (PTO) and paid holidays throughout the calendar year
* CVS store discount and discount programs with participating partners
**Conclusion**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you! As a Medical Customer Service Representative for our Student Health division, you'll have the opportunity to work in a dynamic and fast-paced environment, with a focus on innovation, collaboration, and customer service. Apply now to join our team and start making a difference in the lives of our members!