At arenaflex, our mission is to revolutionize the customer experience by connecting individuals with innovative solutions that deliver exceptional results. We strive to empower and support our employees to reach new heights while growing our business to make a global impact. Our collaborative culture works together to make the ordinary, extraordinary.
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and care for each person you speak with? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
**Join Our Team Today!**
We are seeking a highly motivated and empathetic Customer Service Representative - Healthcare Specialist to support US-based customers with their healthcare benefits questions and concerns. As a key member of our team, you will play a vital role in providing exceptional customer service, resolving issues, and making a positive impact on the lives of others.
**Responsibilities:**
* Answer inbound calls from US customers and address questions & concerns regarding their healthcare benefits.
* Handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information.
* Work closely with patients and conduct conversations on therapy changes on targeted medications.
* Knowledge in insurance, healthcare, requirements for dispensing, processing of referrals, and providing customer education and routine assessment and problem identification.
* Must understand HIPAA compliance, as well as ensuring that patients remain adherent and compliant to their specific therapies.
* Must be able to communicate between levels of professionals with engagement with Doctors' offices and Pharmacists.
* Ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balance while demonstrating excellent customer service to patients.
* Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
* Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims.
* Educate customers on online self-service for updates and help troubleshoot these self-services.
* Empathize and resolve concerns to simplify the customer's healthcare experience.
* Navigate through multiple computer applications with speed & accuracy.
* Adapt to learn new call types when business needs change & flex support in those areas.
**Work at Home Requirements:**
* High-speed internet with at least 25 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
* Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
* Dedicated, quiet, & secured workspace with no distractions
* A USB Wired headset with noise-canceling microphone.
**Additional Requirements:**
* 18+ years old & high school diploma/GED
* Entry-level position with a minimum of 6 months customer service experience
* Customer-focused personality & desire to help people.
* Professional positive attitude & courteous telephone etiquette
* Full-Time schedule availability to meet business needs (Includes evenings and weekends)
* Willing to submit a drug test and background check.
**Benefits & Perks:**
* $14-$15 per hour + overtime during peak needs
* Benefits Eligible After 60 Days
* Access Up To 50% Of Your Pay Immediately After Your Shift
* Health Insurance (Medical, Dental, Vision) & Other Benefits
* Pet Insurance
* Paid, Virtual Training
* Remote Work Environment
* Opportunity for Professional Development
**Career Growth Opportunities:**
arenaflex offers a dynamic and supportive work environment that fosters growth and development. With a strong focus on employee satisfaction and well-being, we provide opportunities for professional growth and advancement. Our employees have the chance to take on new challenges, develop new skills, and advance their careers within the company.
**Work Environment & Company Culture:**
arenaflex is a global leader in customer care services, partnering with top companies around the world to deliver exceptional customer experiences. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Our collaborative culture is built on a foundation of trust, respect, and open communication, allowing our employees to thrive and reach their full potential.
**How to Apply:**
If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our services.