**Job Summary:**
arenaflex is seeking an experienced and detail-oriented Customer Service Representative to join our team in a remote work-from-home (Wfh) setting. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering outstanding customer experiences and possess excellent communication and technical skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare and retail organization with a long history of commitment to community health and well-being. As a subsidiary of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), we strive to make a positive impact on people's lives through better health. With over 9,000 brick-and-mortar stores across the United States, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to serve nearly 10 million customers every day. Our team of dedicated professionals, including pharmacists, plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.
**Job Responsibilities:**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Utilizing arenaflex's data entry techniques and rules to process new patient enrollment by entering information into our system.
* Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
* Investigating to obtain missing medication data, and deciphering clinical abbreviations (SIG codes).
* Resolving all data entry-related issues with special cases.
* Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as necessary.
* Resolving External Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing according to individual plan requirements.
* Resolving phone calls to guarantors and others to obtain data, gain authorization, or otherwise resolve External Exceptions.
* Providing support to pharmacists, both in-office and in other areas.
* Identifying and reporting issues to senior-level staff as necessary.
**Essential Qualifications:**
* High school diploma or equivalent.
* Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
* Basic web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms.
* Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
**Preferred Qualifications:**
* At least one year of pharmacy professional experience in a retail or call center environment.
* At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
* Familiarity with Spanish and English.
**What We Offer:**
* Competitive hourly rate of $27-$35 per hour.
* Opportunity to work in a remote work-from-home (Wfh) setting.
* Dynamic and supportive team environment.
* Opportunities for career growth and professional development.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off and holidays.
* Access to ongoing training and education programs.
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication and technical skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!