At arenaflex, we're committed to delivering exceptional customer experiences across the power generation industry. As a seasoned Customer Service Manager, you'll play a pivotal role in driving cultural transformation, leading lean behaviors, and achieving step-change in operational business metrics. If you're passionate about delivering world-class service, navigating complex customer relationships, and contributing to the growth and success of arenaflex, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the power generation industry. With a strong presence in the Northeast US, we're dedicated to helping our customers achieve their goals through exceptional customer service, expert technical support, and a commitment to excellence. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.
**Responsibilities**
As a Customer Service Manager at arenaflex, you'll be responsible for:
* Establishing yourself as a single point of contact for your customer portfolio, demonstrating personal ownership and accountability
* Coaching, driving, and leading lean behaviors, principles, and tools across operational or functional areas
* Driving cultural transformation resulting in step-change in operational business metrics
* Being responsible for your customer portfolio financial deliverables, including P&L (Profit & Loss) and growth
* Establishing and maintaining multiple customer contacts to provide ongoing emergent and strategic support
* Working closely with the commercial and sales teams to contribute to proposal content
* Coordinating outage scope planning and successful execution
* Negotiating applicable contracts and concessions as they arise
* Overseeing both planned and emergent outages, Scope Change Authorizations (SCA), and Job Cost Estimator (JCE) proposals
* Interfacing with and coordinating the efforts of various internal stakeholders
* Driving excellence across EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at customer sites
**Requirements**
To be successful in this role, you'll need:
* A Bachelor's Degree from an accredited University or College, or a High School Diploma / GED with a minimum of 6 years of experience in a customer-facing role, or an associate's degree and a minimum of 4 years of experience in a customer-facing role
* At least 3 additional years of experience in a customer-facing role in the power generation industry
* Willingness and ability to travel 50% to 70% of the time to customer sites in the Northeast US
* Ability to obtain and maintain unescorted access at a nuclear facility
**Nice-to-haves**
While not required, the following qualifications would be beneficial:
* Bachelor's Degree in STEM (Science, Technology, Engineering, Math) preferred
* Field Engineer or comparable experience in turbine and generator maintenance and/or installation
* Knowledge & experience within the nuclear power environment / nuclear plant operations
* Knowledge of steam turbine and generator design, operations, and maintenance
* Strong background with Contracts and Service Agreements
* Strong quality background with Lean and/or Black Belt certification
**Benefits**
As a valued member of the arenaflex team, you'll enjoy:
* Relocation Assistance Provided: Yes
* 15% performance bonus eligibility
* Competitive compensation
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a Customer Service Manager, you'll have the opportunity to:
* Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer experiences
* Develop your skills and expertise through ongoing training and development opportunities
* Contribute to the growth and success of arenaflex through your work and ideas
* Enjoy a competitive compensation package and benefits
* Take advantage of relocation assistance and travel opportunities
**How to Apply**
If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!