Join arenaflex, a dynamic and inclusive organization dedicated to making a positive impact on Oregonians in need of support and resources. Are you passionate about providing exceptional customer service and making a difference in the lives of others? Do you thrive in a fast-paced environment and enjoy working with diverse teams? If so, we invite you to apply for the Experienced Customer Service Guide – Human Services Specialist 1 position at arenaflex. About arenaflex arenaflex is a leading organization in the state of Oregon, dedicated to providing innovative solutions to the complex challenges facing our communities. With a strong commitment to equity, diversity, and inclusion, we strive to create a positive and supportive work environment that values the contributions of all employees. Our team is passionate about making a difference in the lives of Oregonians, and we are seeking like-minded individuals to join our ranks. Job Summary As an Experienced Customer Service Guide – Human Services Specialist 1, you will play a critical role in providing exceptional customer service to Oregonians in need of support and resources. You will work in a busy office environment, interacting with clients, answering case status and other inquiries, and providing information on how to access community resources. This is a unique opportunity to make a positive impact on the lives of others and be part of a dynamic and inclusive team. Key Responsibilities * Greet and assist Oregonians while providing exceptional customer service in a busy office environment * Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone, and via our online applicant portal to answer case status and other inquiries * Provide information on how to access community resources * Write clear and concise notes to summarize information gathered from applicant(s) and collateral sources * Work within a team that collaboratively rotates tasks to support the business needs of the office Essential Qualifications * Two years of experience either interviewing to obtain personal or technical information or substantial people contact * This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.) * College-level courses may be substituted for the experience on a year-for-year basis * Bilingual English/Spanish Preferred (but not required) Essential Attributes * Customer focus: Experience providing customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion * Results oriented: Demonstrated ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results * Communication: Experience communicating decisions, rules, regulations, policies, and procedures to a diverse group of people in a fast-paced environment with customers either entering the physical office, virtually through the online application portal, or by telephone communication * Commitment to team: Demonstrated ability to develop relationships that establish trust, approachability, and flexibility and thrive in a team environment where inclusivity and respect of others' ideas and contributions are welcomed * Computer skills: Adept in usage and functionality of computers, web browsers, and Microsoft programs Work Environment and Culture * Work will be conducted in the Office * This position is not (Remote/Hybrid) Work * Typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST) * May interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions that may require quick decision-making to ensure the safety of themselves and others * Fast-paced position that includes a high volume of individual and family contact * Potentially, may have required overnight travel to attend statewide meetings, trainings, Coverage * Priorities and procedures may change daily and requires the ability to be flexible in application of procedures Benefits and Perks * Amazing benefits package * Possible eligibility for the Public Service Loan Forgiveness Program * Employment Preference: Veterans' preference * Cost of Living Adjustments * Annual salary increases (until you reach the top of the listed salary range) * ODHS Employee Resource Group communities that promote shared learning How to Apply If you are passionate about providing exceptional customer service and making a difference in the lives of others, we invite you to apply for the Experienced Customer Service Guide – Human Services Specialist 1 position at arenaflex. Please submit your application, including your resume, cover letter, and any other required documents, through our online application portal. Apply Job! Contact Information If you have any questions or would like to request accommodation under the Americans with Disabilities Act (ADA), please contact the recruiter, Brent Lawrence, at
[email protected] or 503-378-3200. About arenaflex arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values the contributions of all employees. Join our team and be part of making a difference in the lives of Oregonians. Apply for this job