At arenaflex, we're committed to creating a welcoming and inclusive environment for our customers and team members alike. As a Customer Service Associate, you'll play a vital role in delivering exceptional experiences that exceed our customers' expectations. If you're passionate about providing top-notch customer service, working in a dynamic team environment, and growing your skills in a fast-paced retail setting, we want to hear from you! About arenaflex arenaflex is a leading retail and convenience store chain that's dedicated to fulfilling lives every day. With a rich history of innovation and customer-centricity, we're constantly pushing the boundaries of what's possible in the retail industry. Our team members are the backbone of our success, and we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and fun. Principal Duties As a Customer Service Associate, you'll be responsible for delivering an exceptional customer experience that supports arenaflex's vision to fulfill lives every day. Your key responsibilities will include: * Greeting and providing an enjoyable shopping experience for all customers * Responding to customer requests and complaints in a timely and courteous manner * Utilizing the GREAT customer service and customer recovery model to ensure customer engagement * Communicating with the management team regarding customer requests and concerns * Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment * Maintaining proper cash levels in the register drawer and change machines * Activating fuel and gift cards and assisting with lottery purchases as needed * Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol * Stocking and refilling product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles * Performing customer fuel transactions and monitoring activities at the fuel court * Stopping fuel pumps if necessary * Preparing all made-to-order food and/or beverages according to recipe or customer specifications * Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times * Ensuring coffee thermals are filled and working properly * Ensuring the proper execution of assigned foodservice and beverage programs and procedures * Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills * Following proper coding procedures, checking expiration codes, facing, and inspecting all items * Pulling expired items, documenting, and discarding * Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications * Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.) * Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards * Completing other tasks as assigned by store management Essential Functions To succeed in this role, you'll need to possess the following essential functions: * Ability to work well individually as well as in a team environment * Good communication skills * Excellent customer service skills * Ability to learn FSRA process and procedures and demonstrate on a daily basis * Ability to work overtime as needed * Ability to multi-task in a fast-paced environment * Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures * Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly * Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing * Must be able to lift and carry up to 35 lbs * Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment * Must be at least 16 years old * Must have reliable transportation * Must wear slip-resistant shoes at all times * Must be able to tolerate exposure to cleaning products Basic Qualifications To be considered for this role, you'll need to meet the following basic qualifications: * Pursuit of or high school diploma or equivalent, preferred * Prior food service and/or customer service experience preferred What We Offer As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits and perks, including: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive training and development programs * A supportive and inclusive work environment * Flexible scheduling and overtime opportunities * Discounts on arenaflex products and services * Access to exclusive employee benefits and perks How to Apply If you're passionate about delivering exceptional customer experiences and growing your skills in a fast-paced retail environment, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and join our team of dedicated professionals who are committed to fulfilling lives every day. Apply Now! Apply Job! Apply for this job