At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced Customer Service Associate at arenaflex, you'll play a vital role in shaping the customer experience and ensuring that every interaction with our brand is memorable and delightful.
**About arenaflex**
arenaflex is a leading retail company that's dedicated to providing innovative products and services to our customers. With a strong commitment to customer satisfaction, we're constantly looking for talented individuals who share our passion for delivering exceptional customer experiences. Our team is passionate about creating a culture that's inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive.
**Key Responsibilities**
As an Experienced Customer Service Associate at arenaflex, you'll be responsible for:
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
* Providing customers with courteous, friendly, fast, and efficient service
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
* Processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Implementing Company asset protection procedures to identify and minimize profit loss
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Training & Personal Development**
As an Experienced Customer Service Associate at arenaflex, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Performance feedback and coaching to help you grow and improve
* Opportunities to take on new challenges and responsibilities
* A supportive and inclusive work environment that encourages collaboration and teamwork
**Basic Qualifications**
To be considered for this role, you'll need to:
* Be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Be willing to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications**
While not required, we prefer candidates with:
* Six months of experience in a retail environment
* Prior work experience with arenaflex
* Fluency in reading, writing, and speaking English (except in Puerto Rico)
* Willingness to work flexible schedule, including evenings and weekend hours
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, including disability/veterans. We're committed to creating a diverse and inclusive work environment that values and respects all individuals.
**Salary Range**
The actual compensation that you will be offered will depend on a variety of factors, including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled.
**Benefits**
To review benefits, please click here [arenaflex benefits URL]. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [arenaflex benefits URL].
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply to this position. To apply, please click on the link below:
We look forward to hearing from you!