At arenaflex, we're revolutionizing the world of blockchain and cryptocurrency, and we're looking for talented individuals to join our mission-driven team. As a Customer Service Agent on our Merchant Team, you'll be at the forefront of our customer support operations, providing top-notch service to our users and helping to drive the adoption of cryptocurrency worldwide.
**About arenaflex**
arenaflex is the leading global blockchain ecosystem and cryptocurrency infrastructure provider, with a suite of financial products that includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money, and we're committed to creating a unified culture that enables collaboration, excellence, and growth.
**Responsibilities**
As a Customer Service Agent on our Merchant Team, you'll be responsible for:
* Handling all inbound inquiries received, and establishing outbound communication through chats, emails, and calls
* Independently providing accurate information to resolve problems/issues that arise, and escalating issues to your team leader, managers, and other departments as required
* Continuously educating yourself with up-to-date and relevant information to support the customer service operations
* Adhering to the Quality Assurance standards set, and adhering to and complying with the schedule set by your Team Leader
* Assisting in the preparation of other processes as and when assigned/required by your Team Leader
* Displaying good team working attitude and behavior within the team and other departments in the company
**Requirements**
To succeed in this role, you'll need:
* 2-3 years of experience in frontline customer support, preferably in the financial or service industry
* A passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
* Adaptability and resilience, with the ability to operate in a quickly changing environment
* Excellent verbal and written professional English and Russian language skills
* Great multitasking, prioritizing, and time management skills
* A fast internet connection (5mpbs broadband internet connection at least)
* Knowledge or interest in blockchain/digital assets/fin-tech industry and being an arenaflex P2P user will be an added advantage
* Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
**Working at arenaflex**
As a member of our team, you'll have the opportunity to:
* Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
* Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
* Tackle fast-paced, challenging, and unique projects
* Work in a truly global organization, with international teams and a flat organizational structure
* Enjoy competitive salary and benefits
* Work in a remote-first, flexible environment with casual work attire
**Our Culture**
At arenaflex, we embody a set of core values that guide our behavior and decision-making. We believe in:
* Collaboration: We work together to achieve our goals and support each other in our endeavors.
* Excellence: We strive for excellence in everything we do, whether it's providing customer support or developing new products.
* Growth: We're committed to learning and growing, both as individuals and as a team.
* Diversity: We believe that having a diverse workforce is fundamental to our success, and we're committed to creating an inclusive environment.
**How to Apply**
If you're passionate about blockchain and cryptocurrency, and you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then arenaflex is the place for you. Apply today to be a part of the Web3 revolution!
**Equal Opportunities Employer**
arenaflex is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success, and we're committed to creating an inclusive environment where everyone can thrive.
**Candidate Privacy Notice**
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.