**Experienced Customer Operations Specialist – Part-Time, Remote Opportunity at arenaflex**

Unlock Your Potential with arenaflex! We're on the hunt for a talented Customer Operations Specialist to join our innovative team on a part-time, remote basis. As a key player in our customer operations, you'll be the face of our company, driving success and delivering exceptional experiences for our clients. If you're a motivated, tech-savvy individual with a passion for helping non-profits thrive, we want to hear from you! **About arenaflex** arenaflex is a pioneering web hosting platform dedicated to empowering non-profit organizations to run online raffles efficiently and effectively. Our cutting-edge solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. **Our Platform** We're proud to offer a comprehensive suite of tools and features that make it easy for non-profits to run successful raffles. Some of the key features of our platform include: * Easy-to-use raffle creation and management tools * Secure payment processing * Automated ticket generation and distribution * Real-time reporting and analytics * Compliance features to help organizations adhere to local regulations **The Role** We're seeking a highly skilled Customer Operations Specialist to work remotely for 20 hours per week, with flexible scheduling options available. As a Customer Operations Specialist, you'll be the primary point of contact for our clients, providing exceptional support, driving sales, and contributing to the growth of our company. **Key Responsibilities:** * Deliver top-notch customer support via email and phone * Handle inbound sales inquiries and drive conversions * Create user-friendly guides and documentation to enhance client experience * Assist in developing outbound sales strategies with potential commission structure * Stay up-to-date on Australian raffle regulations and provide expert advice * Become a arenaflex platform expert and showcase its features to clients * Efficiently manage and resolve support tickets * Guide clients through permit applications and raffle setup processes * Stay current on industry trends and regulatory changes * Contribute to various projects as needed **Qualifications:** * Excellent communication skills (written and verbal) * Strong problem-solving abilities * Proficiency with technology and quick learner of new systems * Self-motivated and able to work independently * Adaptable to a fast-paced, evolving startup environment * Previous customer service experience preferred * Interest in or experience with the non-profit sector is a plus * Reliable internet connection and quiet work environment for remote work **What We Offer:** * Remote work opportunity * Part-time schedule (20 hours/week, flexible scheduling) * Competitive hourly rate of $30 per hour * Superannuation at 11% of earnings * Pro-rata entitlements for annual leave and sick & carer's leave * Public holiday entitlements * Opportunity for growth into a full-time operations role as the company expands * Chance to make a real impact in a small, growing business **Why Join arenaflex?** * Be part of a dynamic and innovative team that's making a real difference in the non-profit sector * Work with a cutting-edge platform that's simplifying the process of running raffles for non-profits * Enjoy a flexible and remote work arrangement that allows you to balance your work and personal life * Develop your skills and expertise in customer operations and sales * Contribute to the growth and success of a small, growing business **How to Apply:** If you're a driven, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! To apply, please send your resume and a brief introduction explaining why you're the perfect fit for this role to [email protected]. **Don't miss out on this exciting opportunity! Apply now and take the first step towards a fulfilling career with arenaflex.** ```html ```