At arenaflex, we're on a mission to simplify pet healthcare and create joyful experiences for pet owners and veterinarians alike. We're a fast-growing veterinary pharmacy that delivers medications and health products directly to pet parents, beautifully packaged and right on time. Our team is passionate about providing exceptional customer service, and we're looking for like-minded individuals to join our mission-driven team.
As a Customer Experience Associate at arenaflex, you'll be the friendly voice and helpful hand behind every customer interaction. You'll assist with order updates, manage questions across multiple channels (like chat, email, and phone), and help escalate feedback so we can continue improving. We believe every interaction is a chance to delight, and we're looking for people who are calm under pressure, proactive problem-solvers, and genuinely care about delivering a great experience, even when customers are frustrated.
**About the Role**
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you'll be responsible for providing exceptional customer service to our pet owners and veterinarians. You'll be the first point of contact for many of our customers, and your goal will be to resolve their issues and exceed their expectations.
**Key Responsibilities:**
* Assist customers over the phone and email with product and service questions
* Manage both inbound and outbound calls and emails
* Proactively identify solutions to questions you anticipate our pet owners have in each interaction
* Take a hands-on approach to resolving every issue, owning it from start to finish
* Provide a best-in-class service experience for our customers while working in a fast-paced environment
* Provide our customers with technical support when navigating our website
* Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
**What You Need:**
* High school diploma or equivalent
* 6+ months of professional experience working with computer and web-based tools
* 1+ years of customer service experience or Veterinary care experience
* Ability to work 9:30am - 6pm ET, Monday - Friday
* Comfortable with virtual environments, including phone contact with customers for the duration of your shift
* Excellent communication skills (spoken and written)
**Virtual Requirements:**
* Broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
* Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours
**Preferred / Nice To Have:**
* 2+ year of relevant phone or email customer service experience
* Experience working virtually
* Experience working in Veterinary/Pet care
* Demonstrated ability to work as a team member
* Animal lover - Not required, but definitely a plus
**Why You'll Love arenaflex**
* Meaningful mission helping modernize pet health
* Remote-first culture built on flexibility and trust
* Competitive base salary with performance-based incentives
* Medical, dental, and vision insurance with partial dependent coverage
* Generous PTO and a 401(k) plan
* Supportive, close-knit team that celebrates wins and learns fast
**Compensation and Benefits:**
* Competitive hourly starting at $18/hour
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* Generous PTO and a 401(k) plan
**Equal Employment Opportunity:**
arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**How to Apply:**
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Apply now to join our team and be part of a mission-driven organization that's making a difference in the lives of pets and their owners.