**Job Summary:**
arenaflex is seeking a highly skilled and compassionate Clinical Customer Service Representative to join our team. As a key member of our Customer Service-Clinical department, you will play a vital role in providing exceptional support to our Providers, Members, and Health Plans. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting remote work opportunity.
**About arenaflex:**
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering individuals to take control of their health and well-being. Our team is comprised of passionate professionals who share a common goal: to deliver exceptional service and support to our customers. As a remote worker, you will be part of a dynamic and collaborative environment that values flexibility, innovation, and teamwork.
**Responsibilities:**
As a Clinical Customer Service Representative at arenaflex, you will be responsible for:
* Receiving and responding to incoming telephone calls in a professional, accurate, timely, and courteous manner
* Answering incoming calls/chats and outgoing calls, utilizing proprietary ASH systems to provide information to callers
* Ascertain the nature of the call and record information in the ASH proprietary systems
* Forward logs requiring further research to the appropriate department
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Maintain a safe, secure, and healthy work environment by following all legal and compliance requirements
* Complete all ASH and CSS trainings timely
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
* Perform other duties as assigned
* Comply with all policies and standards
**Qualifications:**
To be successful in this role, you will need:
* High School Diploma or equivalent required
* 1 year experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communication skills
* Ability to utilize and maneuver in multiple systems during a single interaction
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Core Competencies:**
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Mobility and Physical Requirements:**
* Primarily sedentary, able to sit for long periods of time
* Ability to see, speak, and hear other personnel and/or objects
* Ability to communicate both in verbal and written form
* Ability to travel within and around the facility or Work from Home (WFH) environment
* Capable of using a telephone, computer keyboard, and mouse
* Ability to lift up to 10 lbs
**Environmental Conditions:**
* Work-from-home (WFH) environment
**Benefits and Perks:**
* Competitive hourly rate of $15/hour
* Opportunity to work in a dynamic and collaborative remote environment
* Comprehensive training and development programs
* Flexible work arrangements to balance work and personal life
* Access to cutting-edge technology and tools
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting remote work opportunity. Please visit our website at [arenaflex website] to submit your application.