At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and foster long-lasting relationships. As a Client First Customer Advocate, you'll play a vital role in engaging with customers through various support channels, providing top-notch service, and identifying sales opportunities to drive revenue growth. If you're a customer-centric professional with excellent communication skills, a proactive mindset, and a passion for delivering exceptional service, we want to hear from you!
**The Opportunity**
As a Client First Customer Advocate at arenaflex, you'll be part of a dynamic team that's dedicated to providing world-class customer support. You'll engage with customers through inbound phone calls, email communication, and other support channels, ensuring that every interaction is a positive and memorable experience. Your primary goal will be to resolve customer inquiries, transactions, and problems efficiently, while also identifying sales opportunities to refer clients to our sales associates.
**Key Responsibilities**
• Answer customer inquiries about arenaflex products and services through phone, providing accurate and timely responses to ensure customer satisfaction.
• Recognize sales opportunities and refer clients to sales associates, driving revenue growth and expanding our customer base.
• Remain current on arenaflex products, services, policies, and procedures, ensuring that you're always up-to-date on the latest offerings and initiatives.
• Resolve customer issues through account research and utilization of support materials and resources, providing a positive and resolution-focused experience.
• Perform customer account transaction and maintenance activities accurately, ensuring that customer data is up-to-date and secure.
• Strive for first contact resolution of customer inquiries, transactions, and problem resolution, minimizing the need for follow-up interactions.
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership, ensuring that customers receive the support they need.
**Student Benefits**
• Competitive pay with wages starting at $14 an hour, providing a stable income to support your academic and personal goals.
• Fully remote position following 2 weeks of in-person training in Cincinnati, Ohio, allowing you to work from the comfort of your own space.
• Earn tuition assistance as you work, helping you to achieve your academic goals and advance your career.
• Mentorship and coaching opportunities, providing you with the support and guidance you need to succeed in your role and beyond.
**Work Requirements / Expectations**
• Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team.
• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service.
• Strong organizational, planning, and time management abilities, ensuring that you meet departmental and individual goals, including call metrics and quality standards.
• Demonstrate empathy, patience, and a positive attitude in all customer interactions, providing a welcoming and supportive experience.
• Attention to detail and commitment to maintaining a PCI Compliant workspace, ensuring the security and integrity of customer data.
**Availability**
• Must create a 20+ hour weekly schedule within arenaflex's Hours of Operation:
+ Monday - Friday: 8 am - 8 pm EST
+ Saturday: 8 am - 5 pm EST
+ Sunday: Closed
• Must have two weeknight closing shifts (until 8 pm EST) in a weekly schedule, as well as at least 2 hours on Saturdays.
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and foster long-lasting relationships. We're committed to creating a workplace culture that's inclusive, supportive, and empowering, where every employee has the opportunity to grow and succeed. As a Client First Customer Advocate, you'll be part of a dynamic team that's dedicated to making a positive impact on our customers and our community.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. We're committed to delivering exceptional customer experiences, driving business growth, and fostering long-lasting relationships. Our team is passionate about making a positive impact on our customers and our community, and we're always looking for talented professionals who share our vision and values.
**Equal Employment Opportunity (EEO) Statement**
arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, arenaflex complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**The Americans with Disabilities Act of 1990 (ADA) Prohibits Discrimination**
The ADA prohibits discrimination in compensation and employment opportunities against qualified individuals with disabilities. To determine whether an individual is qualified, the essential functions of each job must be identified. Essential functions are those that are intrinsic to the position and that the individual(s) who holds the jobs must be able to perform with or without reasonable accommodation.
**Apply Now!**
If you're a customer-centric professional with excellent communication skills, a proactive mindset, and a passion for delivering exceptional service, we want to hear from you! Apply now to join our dynamic team as a Client First Customer Advocate and be part of a workplace culture that's inclusive, supportive, and empowering.