**Join the arenaflex Team and Shape the Future of Mobility**
Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our arenaflex team as an Experienced Brand Engagement Center (BEC) Advocate – Customer Relations Representative.
**About arenaflex**
arenaflex is a world-renowned leader in the automotive industry, dedicated to building a future where everyone has the freedom to move. With a commitment to innovation, quality, and customer satisfaction, we're shaping the future of mobility and making the world a better place. Our diverse and talented team is the driving force behind our success, and we're looking for like-minded individuals to join our journey.
**The Role**
As an Experienced Brand Engagement Center (BEC) Advocate – Customer Relations Representative, you'll be the face of arenaflex, providing exceptional customer service and support to our valued customers. Your primary responsibility will be to interface with Toyota and Lexus owners, dealerships, and field/area offices regarding inquiries and/or complaints, with the goal of positively impacting owner satisfaction and retention.
**Key Responsibilities:**
* Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints
* Analyze guest concerns/inquires and handle accordingly
* Take ownership of incoming communication; investigate and resolve various questions and concerns that are dealer, sales, service, or product-related
* Combine active listening with proactive decision-making skills to benefit Toyota and Lexus guests
* Multitasking daily, talking and typing while actively listening to the guest; utilizing multiple software applications at once
* Research unique guest requests using online resources and identify opportunities to improve the guest experience
* Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing, and navigation
* High emotional intelligence to effectively support low-effort guest experience
* Attendance and punctuality are essential for this position
* Opportunity to transition to guest interactions via letters, e-mails, social media, and/or chats is available based on performance on phone and business need
**What You Bring:**
* High School Diploma
* Customer service experience in a fast-paced customer-facing or phone environment
* Excellent verbal and written communication skills
* Strong organizational skills and attention to detail
* Added bonus if you have a Bachelor's degree or higher
* Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
* Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
* Familiarity with social media
* Thrive in a fast-paced, dynamic environment
* Proficiency in Microsoft Office (Excel, PowerPoint, Word)
**What We'll Bring:**
* A work environment built on teamwork, flexibility, and respect
* Professional growth and development programs to help advance your career, as well as tuition reimbursement
* Vehicle purchase & lease programs
* Comprehensive health care and wellness plans for your entire family
* Flextime and virtual work options (if applicable)
* Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
* Paid holidays and paid time off
* Referral services related to prenatal services, adoption, childcare, schools, and more
* Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
**Belonging at arenaflex**
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. arenaflex is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do, and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
**Career Possibilities:**
arenaflex is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative. Together, we're empowered to forge our own paths — to be agile, curious, and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working.
**How to Apply:**
If you're ready to join a dynamic team that's shaping the future of mobility, apply now! Visit our website to submit your application and join the arenaflex team.
For more such jobs
please click here!