At arenaflex, we are a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in over 80 countries and a team of more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**About arenaflex**
arenaflex is a company that is dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our team is passionate about providing exceptional customer service, and we are committed to creating a collaborative and engaging work environment that allows our employees to grow and thrive.
**Benefits of Working with arenaflex**
At arenaflex, we offer a range of benefits that make us a great place to work. These include:
* Paid Training: We invest in our employees' development and provide comprehensive training to ensure they have the skills and knowledge they need to succeed.
* Competitive Wages: We offer competitive salaries and benefits to ensure our employees are fairly compensated for their hard work.
* Full Benefits: We provide a comprehensive benefits package that includes medical, dental, vision, 401k, and more.
* Paid Time Off: We understand the importance of work-life balance and provide paid time off to ensure our employees can recharge and spend time with loved ones.
* Employee Wellness and Engagement Programs: We prioritize our employees' well-being and offer a range of programs to support their physical and mental health, as well as their engagement and motivation.
**Teleperformance and You**
As a Bilingual Healthcare Customer Service Representative at arenaflex, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
**Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!**
**Work from Home Requirements**
As a remote employee, you will need to meet the following requirements:
* Internet Connection Requirements:
* Minimum subscribed download rate equal or exceeds 50.0 Mbps
* Minimum subscribed upload rate equal or exceeds 10.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Responsibilities**
As a Bilingual Healthcare Customer Service Representative at arenaflex, your responsibilities will include:
* Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone/email/chat/social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
We are looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you will need to meet the following qualifications:
* Bilingual Spanish/English
* 6 months customer service experience minimum
* Over 18 years of age
* Ability to type 30 wpm
* High School Graduate or GED
* Comfort with desktop computer system
* Proven oral & written communication skills
* 6 months Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months sales experience minimum
* Able to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
**Employment Type**
This is a full-time remote opportunity.
**Apply Now**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex.