At arenaflex, we're dedicated to helping our clients turn risk into a path for growth. As a leading global advisory, broking, and solutions company, we've been serving over 140 countries for nearly two centuries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential.
We're seeking an experienced Benefit Customer Service Representative to join our team as a Seasonal Colleague in Mt. Laurel. As a key member of our team, you'll have the rewarding opportunity to help our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. We offer a remote work opportunity, allowing you to provide the highest level of service from the comfort of your own home.
**Job Description**
About arenaflex
arenaflex is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, we have 40,000 employees serving over 140 countries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential.
About the Role
As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience.
Key Responsibilities
- Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.
- Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls.
- Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
- Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member.
- Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information.
- Maintain and document complete and accurate call and case notes in a professional manner.
- Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner.
- Regularly participate in team meetings and training.
- You will spend the majority of your time assisting customers.
- Perform other duties as assigned.
Qualifications
The Requirements
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way.
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills.
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence.
- High level attention to detail, multi-tasking, and ability to organize work.
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.
- Ability to work autonomously in a self-paced, self-motivated team environment.
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat.
- Ability to understand and follow oral and written instructions.
- Ability to type 30 words a minute.
- Experience working in a customer service-related field.
- High School degree required.
The Following are a Plus
- Associate or Bachelor's degree nice to have.
- Working knowledge of health and welfare and/or defined benefit pension plans.
- Experience working in a call center environment.
- Ability to read, write, and speak Spanish.
Additional Information
About arenaflex
At arenaflex, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce, and maximize performance.
About the Business
Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our purpose is to help our clients' employees realize the full potential of their benefits; helping them be happier, healthier, and more secure.
EOE, including disability/vets
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Compensation and Benefits
We offer a competitive compensation package, including:
* A starting hourly rate of $17.00 during our paid training program (approximately 1 month)
* A pay rate increase to $18.50/hr after successful completion of onboarding training
* Eligibility for the arenaflex 401(k) Savings Plan
* The Employee Assistance Program (EAP)
* The Commuter Accounts program
* Any other benefits required by law
Why Join arenaflex?
At arenaflex, we're committed to helping our clients turn risk into a path for growth. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.
How to Apply
To apply for this role, please visit our website at [insert website URL]. We look forward to hearing from you!