Join arenaflex: Make a Lasting Impact as an Energy Services Data Entry Clerk
Are you organized, detail-oriented, and passionate about supporting community services that change lives? Do you thrive in a remote work environment where your contributions directly help individuals and families in need? If so, arenaflex invites you to join our dynamic team as an Energy Services Data Entry Clerk.
At arenaflex, we are dedicated to fostering positive community growth, providing essential services, and promoting holistic well-being for individuals and families throughout Fitchburg, MA, and beyond. Our mission is simple yet profound: to create opportunities that empower people to lead dignified, self-sufficient lives. As a valued member of our organization, you will play a crucial role in maintaining the digital infrastructure that keeps our Energy Services Programs running smoothly and efficiently.
This is more than just a data entry position—it is an opportunity to be part of something meaningful. Every record you maintain, every document you organize, and every communication you log contributes to helping vulnerable families access vital energy assistance services. If you are looking for a career where your administrative skills can make a real difference in your community, look no further than arenaflex.
Position Overview
The Energy Services Data Entry Clerk will serve as an essential pillar of support for our Energy Services Programs, ensuring that all client records, communications, and documentation are accurately maintained and readily accessible. This remote position requires a detail-oriented professional who can work independently while remaining connected to our team through digital platforms and regular communication.
You will be responsible for managing the digital lifecycle of client information, from initial intake through ongoing case management. Your work will directly impact our team's ability to deliver timely and effective services to families struggling with energy costs. The ideal candidate will possess strong organizational skills, exceptional attention to detail, and a genuine commitment to serving others.
Key Responsibilities
As an Energy Services Data Entry Clerk at arenaflex, your daily responsibilities will include:
- Client Record Management: Input and maintain updated client status records in the Statewide Client Service Center, ensuring the production pipeline accurately reflects current caseloads and service delivery statuses.
- Communication Monitoring: Monitor incoming emails and promptly log all documents and communications in the Monday.com platform to ensure nothing falls through the cracks.
- Database Compliance: Follow program guidelines meticulously when using all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other systems as assigned.
- File Organization: Maintain organized digital and paper participant files in strict accordance with program guidelines, ensuring full compliance with agency and funder requirements at all times.
- Team Collaboration: Work closely with program staff to support, enhance, and promote communication and consistency in the delivery of services to our clients.
- General Clerical Support: Assist with various clerical duties including filing, mailings, phone coverage, and other administrative tasks as needed.
- Remote Work Availability: Maintain consistent availability for remote work, including attending virtual meetings, responding to emails promptly, and conducting regular duties as required.
- Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings to stay current with program requirements and best practices.
- Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, protecting sensitive client information with the highest level of professionalism and ethical standards.
- Additional Duties: Perform related work as required, adapting to the evolving needs of the program and organization.
Required Qualifications and Skills
To succeed in this role, candidates must meet the following requirements:
- Education: Associate degree or equivalent professional experience is required. We value diverse educational backgrounds and recognize that relevant experience can sometimes supersede formal education.
- Experience: A minimum of two years of experience in Human Services or a related field is required. This should include working with diverse individuals and families with low incomes, demonstrating your ability to navigate sensitive situations with empathy and professionalism.
- Substitution Policy: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education. We encourage applicants to apply if they believe their unique background qualifies them for this role.
- Language Skills: Bilingual in Spanish is strongly preferred, as our client population includes many Spanish-speaking families who would benefit greatly from a team member who can communicate effectively in their language.
- Technical Proficiency: Comfortable learning and navigating multiple database systems and software platforms, including Monday.com and various state-specific systems.
- Communication Skills: Strong written and verbal communication skills, with the ability to document information accurately and professionally.
- Organizational Abilities: Exceptional attention to detail and the ability to manage multiple tasks simultaneously while maintaining accuracy.
- Remote Work Skills: Self-motivated and disciplined enough to thrive in a remote work environment, including maintaining productivity and communication without direct supervision.
Preferred Qualifications
While not required, the following qualifications would make you an even stronger candidate:
- Prior experience working in energy assistance programs or utility assistance services.
- Familiarity with state and federal assistance programs such as LIHEAP (Low Income Home Energy Assistance Program).
- Experience with case management software commonly used in non-profit human services settings.
- Knowledge of confidentiality requirements and best practices in handling sensitive client information.
- Previous remote work experience demonstrating strong self-management skills.
Skills and Competencies for Success
At arenaflex, we look for candidates who demonstrate the following core competencies:
- Attention to Detail: The ability to catch errors and maintain accuracy in all data entry tasks is essential. Small mistakes can have significant impacts on client services, so precision is paramount.
- Time Management: Effective prioritization of tasks and ability to meet deadlines in a fast-paced environment.
- Adaptability: Willingness to learn new systems, adapt to changing procedures, and take on evolving responsibilities.
- Team Player: Strong interpersonal skills and the ability to collaborate effectively with colleagues across different programs and departments.
- Ethical Standards: Unwavering commitment to maintaining confidentiality and handling sensitive information with discretion.
- Customer Service Orientation: A genuine desire to help others and a professional demeanor in all interactions.
- Technical Aptitude: Comfort with technology, including learning new software platforms and troubleshooting basic technical issues.
Career Growth and Development Opportunities
At arenaflex, we believe in investing in our employees' professional growth and development. As a member of our team, you will have access to:
- Comprehensive Training: Participate in mandatory agency training and other relevant professional development activities designed to enhance your skills and knowledge.
- Career Advancement: As you grow in your role, there may be opportunities to take on additional responsibilities or advance into supervisory positions within the organization.
- Professional Network: Join a network of dedicated professionals committed to making a difference in their communities.
- Skill Development: Gain experience with multiple database systems and platforms that are valuable in the human services sector.
We are committed to helping our employees build long, rewarding careers with arenaflex. Many of our leadership team members started in entry-level positions and grew their careers within the organization.
Work Environment and Culture
At arenaflex, we foster a supportive, collaborative, and mission-driven work environment. Although this is a remote position, you will never feel isolated. We maintain strong connections through regular team meetings, open communication channels, and a culture that values every team member's contribution.
Our organization is built on the belief that diverse perspectives strengthen our ability to serve our community. We welcome applicants from all backgrounds and experiences. If you are passionate about social justice and helping those in need, you will find a home at arenaflex.
We understand that life outside of work matters. That's why we offer flexible arrangements that allow you to balance your professional responsibilities with your personal life. Our hybrid work opportunities are designed to give you the best of both worlds—the convenience of remote work with the option to connect in person when needed.
Compensation and Benefits
arenaflex is proud to offer a comprehensive benefits package to support your well-being and financial security:
- Health Insurance: Comprehensive medical, dental, and vision coverage to take care of your health needs.
- Flexible Spending Accounts (FSA): Tax-advantaged accounts to help you save on eligible healthcare and dependent care expenses.
- Paid Time Off (PTO): Generous time off to relax, recharge, and take care of personal matters.
- Hybrid Work Opportunities: Enjoy the flexibility of a remote work arrangement that suits your lifestyle.
- Student Loan Forgiveness: We understand the burden of student loans and are here to help ease that financial压力. Our programs may qualify for loan forgiveness opportunities.
- Tuition Remission: Invest in your education with our tuition remission program, supporting your ongoing learning and professional development.
- Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
- Pet Insurance: Because we know your furry friends are part of your family, we offer pet insurance to ensure they receive the best care.
- Employee Discounts: Access exclusive discounts and perks through our employee benefits program.
Why Join arenaflex?
When you join arenaflex, you become part of something bigger than yourself. You are not just taking a job—you are embarking on a career with purpose. Every day, your work will contribute to helping families maintain access to essential energy services, which can be literally life-saving during harsh New England winters.
Our team members tell us that the most rewarding aspect of working at arenaflex is knowing that their efforts directly impact real people in their community. There is something uniquely fulfilling about working for an organization whose mission you genuinely believe in.
We are an equal opportunity employer committed to diversity, equity, and inclusion. We encourage individuals from all walks of life to apply, particularly those who have lived experience with the challenges faced by the communities we serve.
How to Apply
If you are ready to make a meaningful difference in your community while building a rewarding career, we encourage you to apply today. To be considered for this position, please submit your application through our online portal.
Join us at arenaflex and experience a workplace that values your well-being, supports your growth, and recognizes your contributions. Apply now to become part of a team that truly makes a difference in the lives of individuals and families throughout our community.
We look forward to welcoming you to the arenaflex family!
Employment Type: Full-Time
Work Location: Remote | Work From Home