Employee Benefits Counselor

Gallagher is a trusted partner to organizations navigating important people decisions, helping clients build better workplaces. The Employee Benefits Counselor is responsible for day-to-day customer service and enrollment of designated client accounts, ensuring effective communication and problem-solving with clients regarding employee benefit-related questions.

Responsibilities

• Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
• Answer and file various email questions of participants and HR contacts through multiple email boxes
• Key client employee enrollment data into internet-based computer system using established office procedures
• Handle diverse customer service situations between employees, employers, and insurance carrier vendors in a professional manner
• Process client employee changes and terminations following established office procedures
• Track open carrier or client employee issues and report on progress toward completion
• Assist client contacts with general insurance rules and compliance
• Review benefit communication material for accuracy and completeness
• Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers
• Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met
• Maintain composure and effectiveness under pressure in a deadline driven environment
• Perform other duties as assigned

Skills

• High school diploma and a minimum of 1 year of customer service experience
• Strong typing and basic computer skills
• Call Center experience required
• Outstanding verbal communication skills and attention to detail
• Strong PC skills with the aptitude to learn new systems
• Knowledge of health, life, disability, FSA, and HSA plans preferred
• Life and Health Insurance License and/or obtain within 90 days
• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

Company Overview

Company H1B Sponsorship