We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants.
Roles
& Responsibilities
Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies. Key responsibilities include:
- Benchmarking
current Omni-channel capabilities
- Formulating
transformation visions
- Advising
global-to-local governance models for transformation
- Defining
excellence projects
- Implementing
customer engagement excellence projects, including process definition,
standards & guidelines
- Developing
and delivering training programs
- Serving
as interim staff
Topics
We are interested in hearing from independent consultant
strategists with expertise in:
- Content
excellence
- Channel
excellence
- Insights
& analytics excellence
- Digital
Innovation
- Training
- Change
Management
Requirements
The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with
deep subject matter expertise surrounding digital and multi-channel engagement
in Healthcare. They will be thought leaders with a strong service orientation, capable
of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.
Relevant prior experiences include:
- Established an independent consulting practice
- Proven
experience in a Lead Strategist or Digital Excellence role at an agency,
consulting firm or Life Sciences company
- Track
record of conceiving and guiding excellence programs that make a
measurable impact
- Demonstrated
subject matter expertise surrounding digital and multi-channel engagement
in Health
- Strong
client consultation skills with ability to guide a strategic discussion
- Analytical
thinker with strong organizational skills
- Strong
understanding of strategic marketing process
- Solid
academic credentials; MBA or equivalent advanced degree preferred but not
required.