Digital Accessibility Trainer / Instructor

About Promet Source

Promet Source is an award-winning, open-source design and development agency headquartered in Chicago. Founded in 2003, Promet specializes in accessible, standards-compliant digital solutions for government, higher education, healthcare, nonprofit, and association clients across the United States. Our accessibility practice is led by IAAP- and CPACC-certified professionals who conduct WCAG audits, remediation, consulting, and training. We combine automated and manual testing with deep assistive-technology expertise to help clients achieve and sustain ADA and Section 508 compliance.

As the April 2026 and April 2027 DOJ Title II deadlines drive unprecedented demand for accessibility training among state and local governments, Promet is expanding its training delivery capacity. This contract position is designed to be deployed across multiple client engagements—not a single project. The successful candidate will become a core member of Promet’s accessibility training team, delivering our curriculum to cities, counties, special districts, universities, and other public-sector organizations on a recurring basis.

Position Summary

Promet Source is seeking a contract Digital Accessibility Trainer to deliver instructor-led and self-paced training programs that prepare client staff to create, publish, and maintain accessible digital content in compliance with ADA Title II and WCAG 2.1 Level AA. This is a multi-client, ongoing contract—not a single engagement. The trainer will be assigned to successive and, at times, concurrent client projects as Promet’s accessibility training practice grows.

The trainer will deliver a comprehensive curriculum spanning accessible Word documents, PDF forms and documents, HTML web content, social media, multimedia and captioning, accessibility testing, vendor procurement, and governance. Training audiences will include content editors, web developers, communications staff, administrative personnel, department managers, and executive leadership across diverse public-sector organizations.

Each engagement will be scoped and customized by Promet’s accessibility and account management team in collaboration with the trainer. The trainer is expected to adapt Promet’s base curriculum to each client’s CMS platform, document workflows, organizational structure, and regulatory timeline while maintaining consistent quality and brand standards.

Essential Duties and Responsibilities

Client Training Delivery

• Deliver Promet’s Digital Accessibility Training Curriculum to client staff through instructor-led sessions (in-person at client facilities and/or live virtual), covering modules on foundations, Word, PDF, HTML, social media, multimedia, testing, procurement, and governance
• Adapt delivery to each client’s audience: hands-on workshops for content editors and developers, executive briefings for leadership, and role-specific deep dives for specialized staff
• Customize training examples using each client’s actual web pages, documents, forms, CMS, and social media accounts rather than relying solely on generic samples
• Conduct live demonstrations of assistive technology (screen readers, keyboard navigation, magnification) to show participants how people with disabilities experience their content
• Administer module-level knowledge checks and practical assessments to verify applied competency
• Manage training logistics in coordination with Promet’s account management team, including scheduling across client departments, room/platform setup, and materials distribution

Curriculum and Materials Development

• Contribute to the ongoing development and refinement of Promet’s reusable training curriculum based on field experience, participant feedback, and evolving standards and regulations
• Develop and maintain supplemental materials: recorded video walkthroughs, step-by-step job aids, quick-reference cards, and practice exercises for self-paced learning
• Create client-specific customizations (branded slide decks, exercises using client content, CMS-specific instructions) that can be templated for efficiency across similar engagements
• Document lessons learned and reusable patterns from each engagement to improve delivery quality for future clients
• Stay current with WCAG updates, DOJ guidance, assistive technology releases, and platform accessibility feature changes, and incorporate updates into curriculum materials

Technical Instruction Scope

• Accessible Microsoft Word documents: built-in styles, heading hierarchy, alt text, table structure, link text, color contrast, Accessibility Checker, and export to tagged PDF
• Accessible PDF creation and remediation: Adobe Acrobat Pro tagging, reading order, form field labeling, tab order, tooltips, bookmarks, and validation against WCAG criteria
• Accessible HTML content: semantic structure, ARIA, keyboard and focus management, forms and error handling, color contrast, media alternatives, reflow, and text spacing
• Accessible social media: platform-native alt text, CamelCase hashtags, caption requirements, accessible graphics, and plain-language practices
• Accessible multimedia: captioning workflows, transcript creation, audio description, SRT/VTT files, and accessible virtual meeting practices
• Accessibility testing: automated scanners (axe, WAVE, Lighthouse), manual keyboard testing, screen reader spot-checking (NVDA, VoiceOver), color contrast tools, and document checkers

Client Advisory Support

• Advise client teams on establishing digital accessibility policies, content publishing standards, and pre-publish checklists aligned with WCAG 2.1 AA and DOJ guidance
• Guide client staff through legacy document triage (archive, remediate, replace with HTML, rebuild) using the DOJ’s exception criteria
• Review vendor VPATs/ACRs and advise procurement staff on contract language for accessibility requirements
• Escalate complex technical or legal questions to Promet’s senior accessibility consultants when issues exceed the training scope

Reporting and Account Support

• Track training completion by department, role, and module for each client engagement, and deliver progress reports on Promet’s agreed cadence
• Provide post-engagement summaries documenting training delivered, competency levels observed, remaining gaps, and recommendations for follow-on services
• Support Promet’s business development by participating in pre-sales calls, scope definition, and proposal development when training expertise is needed to close an engagement
• Represent Promet Source professionally in all client interactions, maintaining brand standards and client relationship quality

Required Qualifications

Education and Experience

• Minimum 3 years of direct experience delivering digital accessibility training to adult learners in professional, government, or higher-education settings
• Minimum 3 years of hands-on experience conducting WCAG-based accessibility audits, including both automated and manual testing with assistive technology
• Demonstrated working knowledge of WCAG 2.1 Level AA success criteria, sufficient techniques, and common failures, with the ability to explain each in plain language to non-technical audiences
• Practical experience creating and remediating accessible content in Microsoft Word, Adobe Acrobat Pro (PDF forms and documents), and HTML/CSS/ARIA
• Experience with at least two screen readers (e.g., NVDA, JAWS, VoiceOver, TalkBack) and the ability to demonstrate them live in a training setting

Technical Knowledge

• Thorough understanding of WCAG 2.1 and familiarity with WCAG 2.2, including the four POUR principles, conformance levels, and the conformance model
• Working knowledge of HTML5 semantic elements, ARIA roles/states/properties, CSS layout, and how these interact with assistive technology
• Proficiency with accessibility testing tools: axe DevTools, WAVE, Lighthouse, Colour Contrast Analyser, and Adobe Acrobat’s Accessibility Checker
• Ability to evaluate PDF tag structure, reading order, form field associations, and document properties in Acrobat Pro
• Understanding of social media platform accessibility features across major platforms (Facebook, Instagram, X/Twitter, YouTube, LinkedIn)
• Familiarity with captioning workflows, SRT/VTT file formats, and live captioning in Zoom and Microsoft Teams

Legal and Regulatory Knowledge

• Understanding of ADA Title II as it applies to state and local government digital content, including the 2024 DOJ final rule, the Small Entity Compliance Guide, and DOJ’s First Steps resource
• Understanding of ADA Title III and Section 508 requirements as they apply to Promet’s private-sector and federal clients
• Ability to accurately distinguish between legal requirements (WCAG 2.1 AA under DOJ rule), recommended best practices (WCAG 2.2), and general ADA obligations (effective communication, equal access) — and to explain those distinctions clearly to clients without overclaiming or underrepresenting risk
• Awareness of ongoing regulatory developments, including the DOJ Interim Final Rule under OIRA review and state-level accessibility laws (California Unruh Act, Colorado HB 21-1110, etc.)

Training, Communication, and Client Skills

• Demonstrated ability to teach complex technical material to non-technical audiences using plain language, practical examples, and hands-on exercises
• Experience designing and delivering training in multiple formats: in-person workshops, live virtual sessions, recorded video tutorials, and written job aids
• Strong facilitation skills with the ability to manage diverse classroom dynamics across varying technical backgrounds and comfort levels
• Professional client-facing demeanor with the ability to represent Promet Source as a trusted advisor; comfortable interacting with elected officials, city managers, IT directors, and frontline staff
• Excellent written communication skills for developing training materials, quick-reference guides, client reports, and assessment instruments
• Cultural competence and sensitivity when discussing disability, assistive technology, and the experiences of people with disabilities
• Self-directed work style: able to manage a personal schedule across multiple concurrent client engagements, meet deadlines, and communicate proactively with Promet’s project management team

Preferred Qualifications

• Current IAAP certification: Certified Professional in Accessibility Core Competencies (CPAC), Certified Professional in Web Accessibility (CPWA), or Web Accessibility Specialist (WAS)
• DHS Trusted Tester certification or equivalent Section 508 testing credential
• Prior experience training state or local government staff (cities, counties, special districts, public universities)
• Experience with Drupal, WordPress, or other CMS platforms commonly used in government and higher education
• Experience developing or contributing to organizational accessibility policies and governance frameworks
• Experience with large-scale PDF remediation projects and document management system accessibility
• Familiarity with Promet Source’s service offerings, including Provus® products, accessibility audit methodology, and ADA consulting practice
• Lived experience with disability or direct professional collaboration with people who use assistive technology daily
• Bilingual communication skills (especially English/Spanish) are a plus

Typical Client Engagement Model

Each client engagement follows a structure defined by Promet’s account management and accessibility teams. The trainer participates in all phases and should expect to manage multiple engagements at various stages simultaneously.

Phase 1: Scoping and Customization (1–2 Weeks per Client)

• Join kickoff call with Promet account manager and client stakeholders to understand organizational structure, CMS platform, document workflows, and compliance timeline
• Customize curriculum examples and exercises using client’s actual content, forms, and web pages
• Finalize training schedule, delivery format, and logistics with Promet project coordinator

Phase 2: Core Training Delivery (4–12 Weeks per Client)

• Deliver curriculum modules to targeted staff groups on a rolling schedule
• Conduct hands-on workshops, live demonstrations, and real-time exercises
• Provide office-hours or drop-in support for staff completing self-paced modules
• Administer assessments and report interim progress to Promet and client leadership

Phase 3: Handoff and Follow-On (1–2 Weeks per Client)

• Deliver final materials, job aids, and checklists
• Submit post-engagement report with competency benchmarks, gap analysis, and recommendations
• Brief Promet account team on follow-on opportunities (refresher training, advanced topics, new-hire onboarding, audit services, remediation projects)

Promet anticipates a steady pipeline of client engagements, particularly among state and local governments preparing for the DOJ Title II deadlines. The trainer should expect to ramp up from one concurrent engagement to two or three as the practice scales.

Deliverables per Client Engagement

• Training sessions: Instructor-led delivery of all assigned curriculum modules, scheduled across client departments within the agreed timeline
• Self-paced materials: Recorded walkthroughs, written guides, and practice exercises customized to the client’s tools and content types
• Quick-reference job aids: One- to two-page desk references for each content type (Word, PDF, HTML, social media, multimedia)
• Knowledge assessments: Module-level quizzes and practical skill checks to verify comprehension and applied competency
• Completion tracking: Training log or dashboard showing completion status by department, role, and module
• Pre-publish checklists: Departmental checklists embedding accessibility checks into routine content workflows
• Policy recommendations: Written memo recommending components of a client accessibility policy, procurement language, content standards, and monitoring plan
• Engagement report: End-of-engagement summary documenting training delivered, competency levels, gaps, and recommendations for sustained compliance and follow-on Promet services

Contributions to Promet’s Accessibility Training Practice

Beyond individual client work, the trainer is expected to contribute to the growth and quality of Promet’s training offering as a service line:

• Refine and improve the base curriculum after each engagement based on participant feedback and observed gaps
• Build a library of reusable, templatized training assets (slide decks, exercises, job aids, assessments) that reduce customization time for future engagements
• Document engagement patterns, timelines, and effort estimates to help Promet’s sales team scope and price training proposals accurately
• Share field observations on common client challenges, emerging platform accessibility issues, and regulatory developments in regular check-ins with Promet’s accessibility team
• Participate in Promet webinars, blog posts, or conference presentations as a subject-matter expert when mutually agreed upon
• Support pre-sales efforts by joining discovery calls, contributing to proposals, and providing scoping estimates for prospective training engagements

Working Conditions and Logistics

• This is a contract (1099) position. The trainer is an independent contractor, not a Promet Source employee
• Remote work is the default for preparation, materials development, and virtual training delivery
• Travel to client sites is required for in-person training engagements; travel frequency will vary with client pipeline (estimate 2–6 trips per quarter depending on volume)
• Promet will coordinate client scheduling; the trainer must maintain availability for assigned engagements and communicate schedule constraints proactively
• The trainer must provide their own laptop, licensed software (Adobe Acrobat Pro, Microsoft Office), screen readers (NVDA, VoiceOver), and accessibility testing tools
• Promet will provide branded slide templates, curriculum base materials, client access credentials, and project management coordination
• Client engagements may occasionally require sessions outside standard business hours to accommodate shift workers, elected officials, or time-zone differences
• Background check may be required for certain government client engagements

Compensation and Terms

• Contract rate will be commensurate with experience and certifications
• Compensation structure options: per-engagement fixed fee, daily delivery rate, or monthly retainer based on anticipated volume
• Travel expenses (airfare, lodging, ground transportation, meals) for client-site engagements will be reimbursed per Promet’s travel policy or billed to the client as a pass-through
• Initial contract term: 12 months, with renewal based on mutual agreement and client pipeline
• Promet anticipates scaling this role; high-performing contractors may be offered expanded scope, additional client assignments, or a pathway to a staff position

How to Apply

Interested candidates should submit the following to Promet Source:

• A cover letter describing your experience delivering accessibility training, particularly to government or public-sector organizations, and your interest in a multi-client contract role
• A resume or professional profile highlighting WCAG audit experience, training delivery history, assistive technology proficiency, and relevant certifications (IAAP, DHS Trusted Tester, etc.)
• A portfolio or samples of training materials you have developed (e.g., slide decks, job aids, video tutorials, assessment instruments, quick-reference guides)
• At least two references from previous accessibility training engagements, preferably in government or higher education
• Your availability and preferred compensation structure (daily rate, per-engagement fee, or retainer)