Join arenaflex: Where Precision Meets Purpose
Are you a detail-oriented professional who thrives on accuracy and efficiency? Do you want to be part of an organization that makes a meaningful difference in people's lives while advancing your career in a dynamic, supportive environment? Look no further than arenaflex – a leader in dental benefits administration dedicated to improving oral health outcomes across communities.
At arenaflex, we believe that every team member plays a crucial role in our mission to create healthier, smarter, and more vibrant communities. We are one of the largest dental plan administrators in the country, and we take pride in our commitment to excellence, innovation, and community impact. Our "All In" culture isn't just a tagline – it's a mindset, feeling, and attitude that we wrap around everything we do, from taking charge of our careers to supporting our colleagues and giving back to the communities we serve.
We are currently seeking a skilled and motivated Data Entry Operator to join our team at our Farmington Hills, Michigan office. This is an excellent opportunity for individuals who excel at high-volume data entry, have a keen eye for detail, and want to grow within a reputable organization that values its employees.
Position Overview
As a Data Entry Operator at arenaflex, you will be an integral part of our claims processing team. Your primary responsibility will be accurately entering claims and eligibility records into our systems to ensure timely processing and accurate file maintenance. This role requires exceptional typing skills, attention to detail, and the ability to work efficiently under pressure while maintaining high accuracy standards.
You will have the opportunity to interact with various departments, handle rejected claims, and contribute to the overall efficiency of our operations. This position offers a great foundation for career growth within the organization, with pathways to advanced roles in claims processing, quality assurance, and operations management.
Key Responsibilities
- Claims Data Entry: Accurately enter claims and eligibility records into our processing systems to ensure timely claims adjudication and updates. This includes inputting detailed information from various sources while maintaining strict accuracy standards.
- Records Management: Retrieve and reconcile information in files when claims are rejected by the system. Identify discrepancies and determine the appropriate course of action for resolution.
- Data Quality Control: Evaluate whether inaccurate data should be updated, routed to appropriate departments, or adjudicated according to established guidelines and procedures.
- Optical Scanning Support: Correct and update claim information entered through optical scanning or manual data entry processes, ensuring all records reflect accurate and complete information.
- File Maintenance: Maintain related departmental records and files, ensuring proper organization, confidentiality, and accessibility of all documentation.
- Equipment Operation: Operate various office equipment including personal computers, copiers, fax machines, and other relevant technology to support daily operations.
- Communication: Process telephone and written contacts with proper grammar, punctuation, and professional etiquette when gathering or providing information.
- Quality Assurance: Perform self-review of entered data to ensure accuracy and completeness before submission for processing.
Essential Qualifications
To succeed in this role, candidates must meet the following minimum requirements:
- Education: High school diploma or equivalent (GED accepted)
- Experience: Minimum one year of work experience in an office environment
- Technical Skills: Ability to enter a minimum of 7,000 keystrokes per hour with 95% accuracy (6,650 correct keystrokes per hour)
- Testing: Successful completion of a data entry test sponsored by Human Resources within the past 12 months. This test may be waived if the candidate currently holds or has previously held a position that meets this requirement
- Language Skills: Strong command of English grammar, punctuation, and spelling
- Communication: Excellent verbal communication skills with professional telephone etiquette
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Previous experience in healthcare or insurance claims processing
- Familiarity with dental or medical billing terminology
- Experience with electronic claims submission systems
- Knowledge of HIPAA regulations and data confidentiality requirements
- Experience with optical character recognition (OCR) systems
- Advanced proficiency in Microsoft Office applications
- Experience in a high-volume data entry environment
Skills and Competencies
Success as a Data Entry Operator at arenaflex requires a combination of technical abilities and personal attributes:
- Exceptional Typing Speed and Accuracy: The ability to type quickly while maintaining high accuracy is critical. You must be able to meet or exceed 7,000 keystrokes per hour with 95% accuracy.
- Attention to Detail: Meticulous attention to detail is essential to ensure data integrity and prevent errors that could impact claims processing.
- Time Management: Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.
- Analytical Thinking: The ability to identify discrepancies, evaluate data quality, and determine appropriate corrective actions.
- Adaptability: Flexibility to handle changing priorities and learn new systems and processes.
- Teamwork: Ability to work collaboratively with colleagues across departments to achieve common goals.
- Confidentiality: Commitment to maintaining the security and confidentiality of sensitive information.
- Professionalism: Positive attitude, strong work ethic, and commitment to delivering excellent results.
Career Growth and Development Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As a Data Entry Operator, you will have access to numerous opportunities for advancement:
- Internal Promotion Pathways: Top performers frequently advance to senior data entry roles, team lead positions, and supervisory opportunities within the claims processing department.
- Cross-Functional Training: Opportunities to train in other departments, expanding your skill set and career options within the organization.
- Professional Development: Access to tuition reimbursement and educational assistance programs to support your career advancement.
- Skills Enhancement: Regular training sessions to improve typing speed, accuracy, and proficiency with our systems.
- Performance Recognition: Our performance management system rewards high performers with opportunities for advancement and increased responsibility.
Work Environment and Culture
When you join arenaflex, you become part of a supportive, inclusive workplace that values diversity of thought and encourages innovation. Here's what you can expect:
- Collaborative Team Atmosphere: Work alongside friendly, supportive colleagues who are committed to mutual success.
- Modern Office Facilities: Well-equipped workspace with comfortable amenities and up-to-date technology.
- Work-Life Balance: We understand the importance of balancing professional responsibilities with personal life.
- Inclusive Culture: We celebrate diverse perspectives and create an environment where everyone feels valued and respected.
- Community Engagement: Opportunities to participate in volunteer activities and community outreach programs.
- Health and Wellness: Access to an on-staff health coach and personal trainer, virtual lunchtime workouts, and an on-site fitness center to support your physical well-being.
Compensation and Benefits
arenaflex is committed to providing competitive compensation and a comprehensive benefits package:
- Competitive Salary: Attractive base pay commensurate with experience and qualifications.
- Annual Incentive Compensation: Eligibility for annual incentive compensation based on achievement of business goals.
- Health Insurance: Comprehensive medical, dental, and vision coverage for employees and their families.
- Financial Security: Short-term and long-term disability insurance, plus life insurance coverage.
- Retirement Savings: 401(k) savings plan with company matching contributions.
- Flexible Spending Accounts: Pre-tax savings for healthcare and dependent care expenses.
- Educational Assistance: Tuition reimbursement and educational assistance programs to support your professional development.
- Paid Time Off: Competitive PTO package to support work-life balance.
- Volunteer Time Off: Eight hours of paid volunteer time each year to give back to your community.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer committed to providing equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
Apply Today!
If you're ready to take the next step in your career and join a team that values precision, integrity, and community impact, we encourage you to apply for this exciting opportunity. At arenaflex, our employees go All In – for themselves, their colleagues, the company, and our communities. It's a mindset, feeling, and attitude we wrap around all we do.
Don't miss your chance to be part of an organization that has been a dental benefits leader for over 60 years and continues to make a positive difference in the lives of millions. Submit your application today and discover why arenaflex is a great place to work, grow, and succeed!
Note: This position requires working on-site at our Farmington Hills, Michigan office. All applicants must be able to meet the minimum typing speed and accuracy requirements outlined above.